To utilize the online meeting and internal calling features of Microsoft Teams your device must have speakers and a microphone. If your device does not have these capabilities, University-provided headsets will be available to UWM faculty and staff. Please note: This includes Academic staff, University staff, Limited-term, and Faculty. This does not include students, student employees, teaching assistants, and other student employment positions.

Headsets are limited and there are two planned pick-up dates for April:

• Friday, April 3, 2020: Noon-3pm
• Tuesday, April 7, 2020: Noon-3pm

These are the final pick-up days due to the Safer-At-Home Order. You can always find up-to-date information on Teams and headsets at uwm.edu/itnews and at uwm.edu/teams.

To pick up your headset:

1. Decide which headset you prefer (please refer to the table at the bottom for more information on available options) and send a request through one of these methods:
   • Call 414-229-4040
   • Email helpdesk@uwm.edu
   • Fill out the online request form
2. An IT professional will contact you with further instructions for pick-up, including a drive-up location in front of UWM’s Student Union where it can be placed in your car (contact-free). Set-up instructions will be included with the headsets.

Please note: Your UWM ID number (found on your UWM ID card/PantherCard) will be required when picking up the headsets and only one will be distributed per person. Quantities are limited with current shipping conditions, so these will be distributed on a first-come, first-serve basis. 

Headset Options

Jabra Evolve 40 Wired Mono	Jabra Evolve 40 Wired Stereo
Single Ear Design Wired headset connects to your computer with a USB cable. Control unit with the following features: Busy light Earpiece volume control Microphone mute Answer and End Call Button Aux cable that can be removed from the control unit and connected to any device with Aux input.	Dual Ear Design Wired headset connects to your computer with a USB cable. Control unit with the following features: Busy light Earpiece volume control Microphone mute Answer and End Call Button Aux cable that can be removed from the control unit and connected to any device with Aux input.

As of today, all WEPA print stations on all three campuses will be shut down. As staff is not able to clean printers after every use, this is the safest measure for our campus community.

Another update will be provided when print stations become available again and that information will also be available on our webpage: uwm.edu/printstations.

Because of very limited on-campus IT staff availability and concerns for staff health, the Teams headset on-campus pick-up service ended on March 25, 2020.

Those full-time UWM faculty and staff who remain interested in Teams headsets, and did not pick them up, may complete this webform (should circumstances change and pick-up resume): https://uwm.edu/technology/request-support/

There are multiple options for participating in a Teams meeting if you do not have a headset:

• Use a personally-owned headset or smartphone-included earbuds/microphone
  • For example, the EarPods that are included with an iPhone feature a microphone
• Download the Teams Mobile App on a tablet or mobile device
  • These devices typically have built-in audio and video capabilities
• Install the Teams Desktop App on a personal computer
  • Many devices already feature built-in speakers and microphones that can be used with Teams
• Call into a Teams meeting with a landline or cell phone using the call-in information provided in the Teams meeting details

Please visit uwm.edu/workremotely for more information on these options.

Earlier this year, UWM faculty and staff had received updates regarding the “Teams Calling Project” – transferring UWM telephone service to Microsoft Teams. We had previously shared that faculty and staff would receive Teams phone numbers on April 2 and that we would begin working to provide Teams phone numbers and transfer existing phone lines throughout the summer.

Due to AT&T-associated delays, as well as emergent COVID-19-related campus technology needs, the April timeframe for Teams number provisioning has been postponed. Even so, UWM’s IT staff were able to distribute over 700 Teams headsets for the Teams Project to faculty and staff to assist them with the telecommuting transition and Microsoft Teams use.

For more information on the Teams Project, please visit uwm.edu/teamsproject.

UWM’s Help Desk is currently moving to remote operations. At this time, the usual number for contacting the Help Desk (414-229-4040) will be forwarded to voicemail. After the move is complete, calls will resume during scheduled business hours. Requests for assistance can still be submitted through the request form or emailed to helpdesk@uwm.edu. The normal operations of the UWM Help Desk are expected to resume in early April.

After this move, the Help Desk will be using Microsoft Teams phone system to answer incoming calls from the campus community. Callers will hear an introductory message and be able to choose numbered options to route their calls to the Help Desk or the Classroom hotline.

Faculty, staff and students will be able to contact the UWM Help Desk through the same methods as before (calling 414-229-4040, emailing helpdesk@uwm.edu or visiting uwm.edu/help). All issues will continue to be handled according to the order in which they are received and the urgency of the issue.

We ask for your continued patience during this time, as we navigate a new working environment and acclimate ourselves to new tools.

To prepare for campus moving to remote work, IT staff are making a number of changes to UWM computer settings. These changes are all intended to better support remote workers and ensure their computers are reliably accessible:

These changes only apply to computers that are physically located on campus that you are using remote desktop to access. This does not apply to University-provided computers that you have at home that you are using remote desktop to access UWM resources.

• Remote Desktop Access: Remote Desktop is a powerful tool that remote workers can use to access computers that are located on-campus. Several steps are usually required to enable and use Remote Desktop. These settings have now been applied to all supported computers, making it easier to set up without visiting the computer. In order to secure our computers, IT staff follow a process for approving users to use Remote Desktop. The process has also been streamlined, and it is now much faster to assign Remote Desktop permissions to you. For more info on Remote Desktop, see: https://uwm.edu/technology/working-remotely/
• Sleep & Hibernate Settings: Sleep mode and Hibernate mode are now disabled by default. These modes conserve energy but they can also prevent users from accessing computers by Remote Desktop. If you would like to enable Hibernate mode on a laptop or tablet computer, you can use these instructions: https://kb.uwm.edu/uwmhd/internal/99336 (Hibernate is not available on desktop computers).
• Automatic Power-On Times: Wherever possible, desktop computers will be configured to power-on automatically at 7:00am on weekdays. This will prevent a situation where an on-campus computer is inaccessible after it is shut down for any reason. This change will be reverted after normal access to campus buildings is restored. Please note: computers of different models have different capabilities. Some computers may not support this feature.
• Other Power Settings: When a power outage occurs on campus, many computers that lose power need to turned on again by hand. IT staff are working to configure UWM computers to automatically power-up again after power is restored. This will ensure your computers continue to be accessible remotely in the event of a power loss. Please note: computers of different models have different capabilities. Some computers may still need to be powered on manually following a power loss.

If you need any assistance with working remotely, please contact the UWM Help Desk.

As all classes will be held online, at-home access has been provided for certain software to allow students to continue their coursework remotely. Below is the list of software that will now be available to use on personal devices:

• Adobe Creative Cloud
• MatLab
• Minitab
• STATA

If you have any questions regarding software, please call the UWM Help Desk at 414-229-4040 or visit uwm.edu/help for more info.