To make sure your technology is ready to use when you come back to work after a break or time away such as summer/winter break, or sabbatical, follow these steps:

Log into your computer

If you’re using a computer that hasn’t been used in a while, start by turning it on and signing in. If you have any issues, contact the UWM Help Desk. Some common problems include:

  • Computers being moved or disconnected: If your office has been rearranged, your computer hardware and cables might need to be set up again.
  • Wired network connections might have dropped out after summer power outages. You can unplug and re-plug your network cable, or you can just restart your computer.
  • When you reach out to the UWM Help Desk, providing your computer name will help speed up the support process. See instructions for Windows or macOS.
Install updates

If your computer has been off for a long time, it needs to install updates for the operating system and applications. Here’s what to do:

  • Keep your computer turned on so updates can install automatically.
  • You can also manually check for updates to speed up the process. See the instructions for Windows or macOS.
  • Installing all updates may take a few hours and your computer could run slower during updates; it is recommended that you set aside time for updates.
  • Your computer might need to restart a few times during the update.
Check installed software

Make sure the apps you need are still installed and working properly. Test them one by one:

  • Some apps update automatically when opened and others need manual updates.
  • If you need software installation, updates, or license help, reach out to the UWM Help Desk.
Request software for your class

If you need software for your class this semester, request it now so it’s ready to go:

  • New classroom software installations can take a few days or more to prepare, so you should send in your requests as early as possible.
  • You can fill out the Lab Software Request Form to request new or updated software in a classroom computer lab.
Check printers

Test the printers, scanners, or copiers you’ll use. Try a test print/scan to ensure they work with your computer:

  • You can add printers to UWM computers through self-service. Follow the instructions for Windows or macOS.
  • Shared network printers might have changed or been removed since you last used them.
  • If a small, shared printer isn’t working, try turning it off and on. Copiers and large network printers should not be restarted. You can contact the UWM Help Desk for assistance.
  • Report issues with leased printers/copiers/scanners to Print & Copy Services.
Check shared network drives

If your department or group use the “Shares” network drive, make sure you can access them:

  • All UWM network drives are now located under “Shares.”
  • UWM’s Windows PCs will automatically connect to Shares to the S:\ drive. You’ll find it under “This PC” in File Explorer.
  • To connect manual on a PC or Mac, follow the instructions for Windows or macOS.
  • If you need assistance with shared network files, contact the UWM Help Desk.
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