To ensure a smooth return to work after summer/winter break or extended absences, we suggest returning employees set aside time to check that their technology is ready to use. Some recommended steps and common issues are outlined below:Log into your computer
If you plan to use a computer that has not been used for a while, start by turning the computer on and signing in. If you have problems with this, please contact the UWM Help Desk. Common issues include:
- Forgot or changed password: Some devices, especially older Apple computers, may need a little extra help to get passwords in sync.
- Computers disconnected and/or moved: If your office location was moved, re-arranged or remodeled, your computer hardware and cables may need to be set up again.
- If you are contacting the UWM Help Desk for support, you can expedite a support request by finding and providing your computer name. See instructions for Windows or macOS.
If a computer has been shut down for an extended time, it will need to install updates to the operating system and to installed applications.
- Leave your computer powered on so that updates can be installed automatically.
- You can expedite the process by manually checking for updates. See the instructions below:
- Depending on the situation, installing all updates may take several hours to complete.
- Your computer will likely run more slowly than normal while installing updates; plan accordingly by setting aside time to let updates run.
- Your computer may need to restart one or more times during the update process.
Verify the applications you need are still installed and working as intended. Make a list of the apps you will use and test them one at a time.
- Some applications will update automatically when run or may need to be updated manually.
- Software that requires a license purchase or subscription may have expired.
- You can contact the UWM Help Desk if you need help installing, updating, or relicensing any software.
Visit each device where you will print, scan, or copy. You can try a test print/scan job to verify the device is working with your computer.
- Printers can be added to UWM managed computers using self-service. Please see instructions below:
- Leased network printers and copiers may have been replaced or removed since you were last on-campus.
- If you have a shared network printer that is not printing, try turning the printer off and on again. If this does not solve the problem, contact the UWM Help Desk.
- Problems with leased printers/copiers/scanners should be reported to Print & Copy services.
Verify that you can access your shared files on the mapped network drive called Shares.
- All UWM network drives are consolidated under one location called “Shares.”
- Instructions to map Shares:
- UWM managed Windows PCs will map Shares automatically to the S:\ drive. Look for the folder under “This PC” in File Explorer.
- If you need to manually map to Shares on a PC see instructions here: Map Shares from a Windows computer
- To map Shares on a Mac, see instructions here: Map Shares from a macOS computer
- If you need help with accessing files in a network drive, contact the UWM Help Desk.