Many UWM employees who have been working remotely are planning to return to their offices in the coming months. To ensure a smooth return to work on-campus, we suggest each returning employee set aside some time to check that their on-campus technology is ready to use. Some recommended steps and common issues are outlined below:Log into your on-campus computer
If you plan to use an on-campus computer that has not been used for a while, start by turning the computer on and trying to sign in. If you have problems with this, please contact the UWM Help Desk. Common issues include:
- Forgot or changed password: Some devices, especially older Apple computers, may need a little extra help to get passwords in sync.
- Computers disconnected and/or moved: If your office location was moved, re-arranged or remodeled, your computer hardware and cables may need to be set up again.
- If you are contacting the UWM Help Desk for support, you can expedite a support request by finding and providing your computer name. See instructions for Windows or macOS.
If a computer has been shut down for an extended time, it will need to install updates to the operating system and to installed applications.
- Leave your computer powered on so that updates can be installed automatically by IT.
- You can expedite the process by manually checking for updates. See the instructions below:
- Depending on the situation, installing all updates may take several hours to complete.
- Your computer will likely run more slowly than normal while installing updates; plan accordingly by setting aside time to let updates run.
- Your computer may need to restart one or more times during the update process.
Verify the applications you need are still installed and working as intended. Make a list of the apps you will use and test them one at a time.
- Some applications will update automatically when run or may need to be updated manually.
- Software that requires a license purchase or subscription may have expired.
- You can contact the UWM Help Desk if you need help installing, updating, or relicensing any software.
Visit each device where you will print, scan, or copy. You can try a test print/scan job to verify the device is working with your computer.
- Printers can be added to UWM managed computers using self-service. Please see instructions below:
- Leased network printers and copiers may have been replaced or removed since you were last on-campus.
- If you have a shared network printer that is not printing, try turning the printer off and on again. If this does not solve the problem, contact the UWM Help Desk.
- Problems with leased printers/copiers/scanners should be reported to Print & Copy services.
Verify that you can access your shared files on the new mapped network drive called Shares.
- All UWM network drives are now consolidated under one location called “Shares.” These changes were made during Summer 2020 but might not affect your computer until you return to campus.
- If a computer has been unused for a long time, it might have old network drive mappings besides Shares. These will no longer function.
- Instructions to map Shares:
- UWM managed Windows PCs will map Shares automatically to the S:\ drive. Look for the folder under “This PC” in File Explorer.
- If you need to manually map to Shares on a PC see instructions here: Map Shares from a Windows computer
- To map Shares on a Mac, see instructions here: Map Shares from a macOS computer
- If you need help with accessing files in a network drive, contact the UWM Help Desk.
Nearly all UWM telephone numbers belonging to individual people have been moved to Teams.
- New to using Teams Calling? More information can be found on the Teams Project page.
- Many employees are still eligible to receive a Teams headset at no cost.
- Old telephones will no longer work. They can be disconnected from the wall and sent to surplus.
- Need help with telephones on-campus? Contact the UWM Help Desk for assistance.