The UWM Help Desk is here to assist you with your technology questions! Below you will find contact information, hours, and other important support items.

Contact the UWM Help Desk
Fill out the online support form and the UWM Help Desk will contact you to assist with your technology question. You may also call or email the UWM Help Desk:

Phone: 1-414-229-4040
Toll-Free Number: 1-877-381-3459
Email Address:  helpdesk@uwm.edu
Online Support Form

Call Center Hours: Fall 2022

Monday – Thursday 8:00 AM – 10:00 PM
Friday + Saturday 8:00 AM – 5:00 PM
Sunday 8:00 AM – 8:00 PM
Self-Service: UWM KnowledgeBase

The UWM KnowledgeBase empowers users to find answers to their questions. The KnowledgeBase contains a wide variety of searchable information, including technical documents, directions, policies, and procedures.

Please visit uwm.edu/kb and type in the topic you would like more information on.

In-Person Help

Currently, “walk-in” services are not available, due to understaffing of the Help Desk. We apologize for this inconvenience and are working to be able to provide this service again shortly.

In-person services may be scheduled in BOL 225 on an as-needed basis. Please call the UWM Help Desk or submit the online support form. Once we have discussed your issue with you and have determined that in-person assistance is needed, we will schedule a time to meet you in the BOL 225A area to further troubleshoot your issue.

Classroom Services
Classroom services provides multimedia equipment, training, and support to those using general assignment classrooms.

Classroom Services offers many solutions to address the varying technical needs of collegiate instruction and for other campus-related departmental events. Set-up and use of audio-visual equipment is provided free-of-charge for credit classes. To request equipment please fill out the Audio/Visual Equipment Request Form.

Contact information and hours are as follows:

Phone: 414-229-4040 (Select Option 2)
Email: classroomhotline@uwm.edu – For help regarding classroom spaces only
Main Office:
 Bolton 238

Classroom Services Fall 2022 Hours

Monday – Thursday 7:45 AM – 8:00 PM
Friday 7:45 AM – 6:00 PM
Saturday 8:00 AM – 1:00 PM
Sunday CLOSED

 

IT Purchasing

If you are looking to make a technology purchase such as a computer, accessory or software, please fill out the IT Purchase Request Form.

For more information about IT Purchasing, visit the following resources:

Additional Resources

To get more information or IT support please use the list of available resources: