What’s Teams?

UWM is where we work. Teams is how we work.

We all have different roles at the University, and different styles when it comes to managing our work. Teams is a platform within Office 365 that brings together all the elements you’ll need for your work day.

From something as simple as chatting with a co-worker online to creating a customized space for a few people to work on shared itemsTeams has so many features for content, communication, and collaboration. Use it independently or with a few colleagues, the platform has so many features – use the ones you need, explore new options and let Teams work for you.

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Getting Started

All UWM faculty, staff, and students can install the Teams app!

If you have any questions or issues, please contact the UWM Help Desk at 414-229-4040 or visit uwm.edu/help.


Quick Guides

Download the Quick Guides to learn more about Teams:

For more information about Teams Calls, download Getting Started with Teams Calls. (PDF, requires log-in)

UWM KnowledgeBase LinkedIn Learning

View free, online Microsoft Teams courses using LinkedIn Learning. Not a registered user? Visit the UWM LinkedIn Learning page for information on how to create an account.

Hands-On Training

Attend a hands-on Teams training course; learn how to navigate Teams, use Chat and Calendar, work with a Team and hold an online meeting. Visit the Learning TECHniques page to register.

Frequently Asked Questions

Can I still use Skype for Business?

No, Skype for Business has been retired at UWM. All Skype users can find the same functionality using Teams.

If you have Skype for Business installed on your computer, it will remain installed until Microsoft officially retires the product. If you try to use Skype for Business, you will be prompted to use Teams instead.

How do I access Microsoft Teams?

For the best functionality, we recommend that you utilize the desktop application. To install the Teams desktop application, follow the directions below:

You can also access Teams using Office 365 on the web (note that there are limitations to the functionality). Below is a list of supported browsers:

  • Internet Explorer 11
  • Microsoft Edge
  • The latest version of Chrome
  • The latest version of Firefox
  • Safari is not currently supported

You can also install the Teams mobile app on a smart phone or tablet. In the app store on your device, search for Microsoft Teams, install the app, log-in with your UWM credentials and confirm your identity with MFA.

How do I get started using Teams?

Check out the Resources section on this page! There you will find one-page quick start guides, robust KnowledgeBase articles, online videos, and hands-on training for learning more about Teams.

Using Teams, can I collaborate with users outside of UWM?

Yes, as long as the user has an existing, or creates a new, account with Microsoft, they will be able to collaborate with you in Teams!

For instructions on how to have one-on-one chats with external users please visit the UWM Knowledge Base website.

For more information on the Guest User Experience please visit Microsoft’s website.

What is the difference between Teams, SharePoint and OneDrive?

For more information about the differences between Teams, SharePoint and OneDrive, please visit the What to Use When page.

What is the difference between Microsoft Teams and a Team Site?

Microsoft Teams is the overall application that houses an array of communication and collaboration tools such as Chat, Teams and Calls.

Teams Sites are housed within the Teams tab in Microsoft Teams and are where groups of users can collaboratively work towards an end goal.

Is Teams replacing my desktop phone?

Yes, when your desktop phone transitions to Teams you will have the same phone functionality plus voicemail!

What will making a phone call in Teams look like?

To make a phone call using Teams, you will use the Calls portion of Teams. Some features of using Teams Calls:

  • Answer and make calls from any device with the Teams app.
  • If someone is saved as a contact, you can call them with one click.
  • No need to dial 8 or 9 first when dialing a phone number.
  • 4-digit extensions are no longer supported, you will need to dial the full 7-digit phone number, including area code for numbers outside of the 414 area code.
  • Voicemail is automatically set up and will transcribe messages and email you an audio file and transcription.
When I use Teams Calls will I have to purchase my own hardware? Will my personal headphones work with Teams Calls?

The university will provide the necessary hardware to each user when they receive their phone number in Teams.

If you are using your own headphones, it depends on the device. If you have questions about device compatibility, please contact the UWM Help Desk at 414-229-4040 or visit uwm.edu/help.

If the internet is down, will I still be able to make/receive phone calls?

If the internet is down, you will not be able to make or receive calls using Teams.