University of Wisconsin-Milwaukee

Services that support the administrative and business functions of an institution. Includes financial and procurement systems, reporting capabilities, and student information.

• Data Dictionary (Data Cookbook)
• Document Management (Perceptive Content)
• IT Purchasing, Personal Sales
• IT Purchasing, University Sales
• Reporting and Analytics (Hyperion)
• Reporting and Analytics (OBIEE)
• Reporting and Analytics (Power BI)
• Student Information System (PAWS)
• Student Job Interview Preparation (Big Interview)

Services that facilitate institutional communication and collaboration needs. Includes conferencing, telephones, email and collaboration services, storage, media and audio/visual, and web services.

• Audio Visual (AV) Conferencing (Zoom)
• Cellular & Data Services
• Chat, Voice/Video Calling, Collaboration (Teams)
• Email/Calendar (Outlook)
• Faculty and Staff Website Management (CampusPress)
• Group Email Lists (pantherLIST)
• Group File Storage (uFiles)
• KnowledgeBase
• Microsoft 365
• Personal Web-Based Storage (OneDrive)
• Shared Email/Calendar
• Group Web-Based Storage (SharePoint)
• Website Content Management (WordPress)

Services that support use of a person’s computers, devices, related peripherals, and software.

• Desktop and Mobile Device Support
• Personal Device Support (UWM TechRepair)
• Printing, Faculty & Staff (Network Printers)
• Printing, Faculty & Staff (Print and Copy Orders)
• Printing, Students (WEPA Print Away)
• Software & Application Distribution

Foundational services that support the operation and management of the enterprise IT environment.

• Cloud Computing Platform (Azure)
• Infrastructure Telephony (ATT Centrex)
• Network, Residence Halls
• Network, Wired
• Network, Wireless
• Virtual Private Network (GlobalProtect VPN)

People-based services that support the management of IT for the institution.

• Help Desk
• Technology Training (UWM TechTraining)
• Web and Mobile Services

Services supporting the institution’s research activities.

• High Performance Computing
• Survey Tool (Qualtrics)

Services that provide security, data integrity, and compliance for institutional activities.

• Digital Identity (ePantherID)
• Information Security Risk Assessment
• Multi-factor Authentication (Microsoft MFA)

Services providing instructional technology and resources directly supporting teaching and learning.

• Campus Computer Labs
• Classroom Technology and Support
• Learning Management System (Canvas)
• Online Educational Platform (LinkedIn Learning)