The Teams Project

Teams Calling Project Update: Recently, you have received updates regarding the Teams Project – transferring UWM telephone service to Microsoft Teams. We had previously shared that faculty and staff would receive Teams phone numbers on April 2 and we would begin working to provide Teams phone numbers and transfer existing phone lines throughout the summer. Due to new updates from AT&T, as well as current technology needs for the campus environment, the April time-frame has been postponed.This website will be updated as the project moves forward through the summer. 

Headsets for Teams: To utilize the online meeting and internal calling features of Microsoft Teams your device must have speakers and a microphone. If your device does not have these capabilities, University-provided headsets will be available to UWM faculty and staff. Please note: This includes Academic staff, University staff, Limited-term, and Faculty. This does not include students, student employees, teaching assistants and other student employment positions.

Headsets are limited and March 25, 2020 will be the last planned day for pick-up due to the Safer-At-Home Order. Headsets will be available at the below location from 9am-3pm. If headsets become available for pick-up in the near future, that process will be communicated and all online information will be updated. You can always find up-to-date information on and at

For instructions on picking up headsets, visit the IT News & Events post Headsets to use with Microsoft Teams.

This year UWM will be transitioning all individual UWM phone numbers to Microsoft Teams. UWM faculty and staff already have access to Teams through Office 365 and this spring the calling feature will be rolled out.

This project has been underway for some time, but with the 2019 announcement of the retirement of Skype for Business, IT professionals across UWM have been testing out Teams to ensure we are ready for deployment.

In summer of 2020 UWM faculty and staff will receive a Teams phone number. Subsequent phases of the project will address departmental/shared phones and call center phones.

Why Teams?

  • This is a digital transformation for UWM – the biggest and most cutting edge technology project to-date. We are taking the next step in technology to ensure faculty and staff can use a single platform for all their work needs.
  • Teams allows faculty and staff at UWM to have their own phone number and access to key calling features, such as voicemail.

Phone Use Cases

Faculty or Staff Use CaseResult
Currently do not have a University-provided phoneYou will receive a Teams phone number
Have a University-provided landline/desk (Centrex) phone You will receive a Teams phone number and have a choice to retain your number or switch to the Teams number
Use a shared or departmental phoneYou will receive a Teams phone number; the shared or department phone will stay active until the next phase of this project
Have a University-provided cell phoneYou will receive a Teams phone number in addition to your University-provided cell phone

Help & Resources

Teams Resources

For more information about using Teams, please visit the What’s Teams page. This page has many resources including Quick Guides, an online demo, UWM KnowldgeBase articles and online tutorials.


If you have questions about Teams Calling or the project please review our FAQ page:

Teams Demos

Want to see Teams Calls in action? Come to a Teams Demo session and learn more and have the opportunity to ask questions.

**All in-person Teams Demos have been cancelled until further notice, please see the online demo below**

  • March 13, 2020, 10-11 am, LAP 160-CANCELLED
  • March 18, 2020, 1-2 pm, BOL B46-CANCELLED
  • March 25, 2020, 12-1 pm, ENG 105-CANCELLED

Teams Drop-Ins

Have a question and need a little guidance? Stop by a Teams Drop-In and quickly get the help you need.

**All Teams Drop-Ins have been cancelled until further notice**

  • April 7, 2020, noon-2 pm, Bolton 230-CANCELLED
  • April 9, 2020, 10 am-noon, Bolton 230-CANCELLED
  • April 13, 2020, 10 am-noon Bolton 230-CANCELLED
Teams Hands-On Training

Attend a hands-on Teams Calls training course; learn how to navigate Teams, make and receive calls, use voicemail and other calling features. Visit the Learning TECHniques page to register.