The Teams Project

This year UWM will be transitioning all individual UWM phone numbers to Microsoft Teams. UWM faculty and staff already have access to Teams through Office 365 and this spring the calling feature will be rolled out.

This project has been underway for some time, but with the 2019 announcement of the retirement of Skype for Business, IT professionals across UWM have been testing out Teams to ensure we are ready for deployment.

On April 2, 2020 UWM faculty and staff will receive a Teams phone number. Subsequent phases of the project will address departmental/shared phones and call center phones.

Why Teams?

  • This is a digital transformation for UWM – the biggest and most cutting edge technology project to-date. We are taking the next step in technology to ensure faculty and staff can use a single platform for all their work needs.
  • Teams allows faculty and staff at UWM to have their own phone number and access to key calling features, such as voicemail.

Phone Use Cases

Faculty or Staff Use CaseResult
Currently do not have a University-provided phoneYou will receive a Teams phone number
Have a University-provided landline/desk (Centrex) phone You will receive a Teams phone number and have a choice to retain your number or switch to the Teams number
Use a shared or departmental phoneYou will receive a Teams phone number; the shared or department phone will stay active until the next phase of this project
Have a University-provided cell phoneYou will receive a Teams phone number in addition to your University-provided cell phone

If you have questions about or are unsure of your phone use case, please contact Telephone Services at (414) 229-5800 or telephone@uwm.edu.

Help & Resources

General Resources

If you have any questions or issues using Teams, please contact the UWM Help Desk at 414-229-4040 or visit uwm.edu/help.

For Quick Guides, UWM KnowledgeBase articles, and video training, visit the What’s Teams? page.

Teams Demos

Want to see Teams Calls in action? Come to a Teams Demo session and learn more and have the opportunity to ask questions.

  • February 18, 2020, 1-2 pm, EMS E180
  • February 24, 2020, 1-2 pm, Union 191
  • February 26, 2020, noon-1 pm, ENG 105
  • March 3, 2020, 11 am-noon, CURT 175
  • March 9, 2020, 9-10 am, Union 191
Teams Drop-Ins

Have a question and need a little guidance? Stop by a Teams Drop-In and quickly get the help you need.

  • April 7, 2020, noon-2 pm, Bolton 230
  • April 9, 2020, 10 am-noon, Bolton 230
  • April 13, 2020, 10 am-noon Bolton 230
Teams Hands-On Training

Attend a hands-on Teams Calls training course; learn how to navigate Teams, make and receive calls, use voicemail and other calling features. Visit the Learning TECHniques page to register.

FAQ’s

Why is this project happening?

UWM currently utilizes Microsoft services for email, calendar, file storage and collaboration. Adding the Calls component within Teams makes for a complete suite of communication products that can work seamlessly together.

Through this project, faculty and staff at UWM will have access to their own individual phone number, voicemail and calling features without additional charges to their individual department.

How do I know if I am included in the Teams phone rollout?

Academic staff, university staff, limited term and faculty are included in the Teams phone number rollout on April 2, 2020. Emeritus and sponsored accounts are not included in this rollout.

Those who are students, student employees, teaching assistants and other student employment positions are not included in this rollout.

Can I opt out of this project?

During this phase of the project, all individual phone numbers on the Milwaukee campus will be disconnected, and faculty and staff will be given an individual phone number in Teams. You cannot opt-out of the project.

If you are on the Milwaukee campus and have an individual phone number, you will have until April 30, 2020 to decide to keep the number for use in Teams. After this deadline, individual phone numbers will be disconnected and you will have the number you chose to keep in Microsoft Teams.

I want to keep my individual phone number. Is this possible?

During the rollout process, you will have until April 30, 2020 to choose between retaining your individual phone number or retaining your Teams phone number.

If you do not have an individual phone number, you will retain your Teams phone number.

If you have a university-provided cell phone, that phone number is not part of this project. You will have a Teams phone number and cell phone number.

If you utilize a shared phone number, that phone number is not part of this current phase of rollout; it will be converted to Teams later in this project.

If your department has a departmental phone number, that phone number is not part of this current phase of rollout; it will be converted to Teams later in this project.

If your department has a fax machine or a credit card machine, that phone number is not part of this current phase of rollout; it will be converted to Teams later in this project.

If you are with the College of General studies, your individual phone number is not currently part of this project. You will have a Teams phone number and your individual phone number.

If you are not sure what type of phone number you are currently using, contact Telephone Services at (414) 229-5800 or telephone@uwm.edu.

My department has phone numbers that are utilized by multiple people (such as a shared phone, front desk number or a call center), what will happen to those phone numbers?

This phase of the project is for individual phone numbers only. If you utilize a shared phone number, you will get an individual Teams phone number for your own use and the shared phone number will still be available for use.

In the coming phases of the project, we will reach out to those with shared phone numbers, front desk/departmental numbers and call center phones.

If you are not sure what type of phone number you are currently using, contact Telephone Services at (414) 229-5800 or telephone@uwm.edu.

My department has a fax machine and/or credit card machine connected to a phone line, is that included in this project?

No, only individual phone lines are part of this phase of the project. Fax machines and credit card machines will be addressed in later phases of the project.

How does 911 work with Teams?

The 911 system in Teams will enable you to place a call from your computer to a 911 operator if there is power to your computer and it has an internet connection. Your location information will be your office location at UWM. If you are not in your office, you will need to provide your current location to the 911 operator.

If calling 911, it is recommended that you verify your location with the 911 operator.

Can I continue to use my existing desk phone with Teams?

Existing desk phones will not work with Teams. Faculty and staff will be able to pick up a University-provided corded Jabra 40 headset from the UWM TechStore with their UWM ID card. More information and the date when you can begin to pick up a headset will be communicated during the rollout.

There will be additional recommended device options (including a desk phone and wireless option) that areas can purchase with departmental funds.

What phone number will appear in the UWM White Pages directory?

Once you select your phone number preference and UITS staff complete the phone number retention process, the UWM White Pages directory will be updated to your phone number of choice.

Are College of General Studies staff included in this project?

Yes, College of General Studies (CGS) faculty and staff will receive a Teams number on April 2. However, based on current phone configuration, CGS employees may continue to use both their individual phone number and their Teams phone number. There will be additional communication for CGS staff when they will need to choose what phone number to retain.