UWM’s Help Desk is currently moving to remote operations. At this time, the usual number for contacting the Help Desk (414-229-4040) will be forwarded to voicemail. After the move is complete, calls will resume during scheduled business hours. Requests for assistance can still be submitted through the request form or emailed to firstname.lastname@example.org. The normal operations of the UWM Help Desk are expected to resume in early April.
After this move, the Help Desk will be using Microsoft Teams phone system to answer incoming calls from the campus community. Callers will hear an introductory message and be able to choose numbered options to route their calls to the Help Desk or the Classroom hotline.
Faculty, staff and students will be able to contact the UWM Help Desk through the same methods as before (calling 414-229-4040, emailing email@example.com or visiting uwm.edu/help). All issues will continue to be handled according to the order in which they are received and the urgency of the issue.
We ask for your continued patience during this time, as we navigate a new working environment and acclimate ourselves to new tools.