For UWM faculty and staff members, this webpage highlights useful resources for telecommuting and remote work. You are encouraged to communicate with your units (schools, colleges, divisions, departments) about any unit-specific “best practices” or guidelines.

Which Computer to use while Working Remotely

What device should you use at home? When feasible, we recommend the first option (using a UWM-issued laptop) because it is the most secure for you and for UWM. Since this alternative may not be feasible for every prospective telecommuter, please review the other options to determine which best fits your particular needs and circumstances:

  • Using a UWM-issued laptop at home: If you have a UWM-issued laptop you can take home, that would be the best option for working remotely and accessing UWM resources. You may need to connect to UWM’s GlobalProtect VPN to access some resources such as network stored files. Please note: only connect to the VPN if you need to access these resources and disconnect the VPN when you are done accessing them.
  • “Remote Desktop” to a University Computer. You may be able to use a computer at home to connect remotely to your UWM computer that is physically located on-campus. “Remote Desktop” allows you, from home, to access your files and software just like when you are on campus. [From usability and capability standpoints, this option is preferable to simply using your personal computer at home.]You will need to stay connected to UWM’s GlobalProtect VPN to use Remote Desktop. Please disconnect from the VPN when you are done using Remote Desktop.
  • Using a personal computer at home. If you lack access to a UWM-issued laptop you can take home, you can use a personal computer to perform many work-related tasks. Tasks you can perform include:
    • Using Office 365 email, calendar, and other apps.
    • Viewing and editing documents that are stored on OneDrive, SharePoint, or UWM file servers.
    • You can install Microsoft Office on your personal computer at no cost using these instructions: https://kb.uwm.edu/45766 or by viewing this video: How to Install Office 365
    • You can install Adobe Creative Cloud apps using your UWM license and credentials using these instructions: https://kb.uwm.edu/49303
    • There is now special access to MATLAB and Simulink for personal computers; install using these instructions: https://kb.uwm.edu/87737
    • You may need to connect to UWM’s GlobalProtect VPN to access some resources such as network stored files. Please note: only connect to the VPN if you need to access these resources and disconnect the VPN when you are done accessing them.

Please note: UWM files should not be stored on personal computing devices.

Preparing to Work Remotely

You can use these steps to make sure you are prepared to work from home.

Preparing your UWM ePanther account

  • If your password will expire before you return to campus, consider changing your password in advance. You can check the time until your next password expiration here. If you do change your password, be sure to sign into any computers you might take off-campus using your new password before you leave.
  • If you have a hardware token for Duo multi-factor authentication, bring your token with you to make sure you can sign in.

Preparing your UWM computers

  • Be sure the GlobalProtect VPN is installed on any computer you might use from off-campus. Connecting to the VPN is required to use Remote Desktop or to access UWM file servers from off-campus.
  • If you plan to use Remote Desktop to access a UWM computer that is located on-campus, you can take these steps to prepare:
    • Find and record the computer name of the computer that is on-campus. See instructions for Windows PCs and Macs. You will need this information to connect.
    • Leave the computer that is on-campus powered on. If the computer is shut down, you will not be able to remotely connect.
  • Remember to bring power adapters and any other accessories you might need with you.

Preparing your files

Microsoft Teams

Microsoft Teams offers so many features, including instant messaging, videoconferencing, conference calling, and file sharing. These tools allow you to collaborate with colleagues from anywhere you have an internet connection.

Here are a few resources to help you get started:

For Teams tips, visit the library of Teams Tips, with new tips added on a regular basis.

Want to see Microsoft Teams in action? Watch the virtual Microsoft Teams Demo below:

Headsets for Teams: To utilize the online meeting and internal calling features of Microsoft Teams your device must have speakers and a microphone. If your device does not have these capabilities, University-provided headsets will be available to UWM faculty and staff. Please note: This includes Academic staff, University staff, Limited-term, and Faculty. This does not include students, student employees, teaching assistants and other student employment positions.

Headsets are limited and there are two planned pick-up dates for April:

  • Friday, April 3, 2020: Noon-3pm
  • Tuesday, April 7, 2020: Noon-3pm

These are the final pick-up days due to the Safer-At-Home Order. You can always find up-to-date information on Teams and headsets at uwm.edu/itnews and at uwm.edu/teams.

For instructions on picking up headsets, visit the IT News & Events post: Final Teams Headset Pickup

Please note: Your UWM ID number (on your UWM ID card/PantherCard) will be required when picking up the headsets and only one will be distributed per person. Quantities are limited with current shipping conditions, so these will be distributed on a first come, first serve basis. These headsets will be available for pick-up 9am-3pm, Mon-Fri until March 25, 2020. 

Forwarding a Phone

To forward your campus phone number, please follow the below instructions:

  • Lift handset
  • Hear the dial tone, dial 121
  • Hear second dial tone
  • Dial 8 plus the full 10-digit phone number to which calls will be forwarded (Ex: 8 414-XXX-XXXX).
  • Hear the confirmation tone followed by ringing or busy.
  • If there is no answer or busy, hang up.
  • Your calls will now be forwarded.

Best Practices

To help work remotely in a secure manner, please keep these best practices in mind:

  • Please review the Ergonomics for Telecommuters Guide; this includes tips on setting up your work area and best practices to keep your mind and body healthy.
  • Password and account credential sharing is strictly prohibited, including sharing with other members of your household. All passwords and login information for devices and system logins are required to be kept private.  
  • Lock device screens when not in use and keep devices secure from theft by not leaving them unattended in public areas.  
  • Be aware of phishing emails. Many online threats come from phishing or online scams, urging you to click a button or follow a link and reveal sensitive information. Always double check who the request is from and look for indicators such as spelling errors and language of extreme urgency. 
  • Report any loss of device, suspected compromised account or other suspicious activity to UWM’s Information Security Office.

Getting Help

If you need support to help you work from home, please do not hesitate to contact IT support!