Mail

The U.S. Postal Service delivers mail to Cambridge Commons, Kenilworth Square Apartments, RiverView Residence Hall, and Sandburg Halls Monday – Saturday except for legal holidays. Mail is sorted by mailroom staff and placed into residents’ mailboxes. Each resident is assigned a personal mailbox secured by either a combination or keyed lock.

Residents ordering packages should include both their first and last name as they appear on their campus ID and their mailbox number in their delivery address to ensure timely and accurate check-in by mailroom staff. See information at the bottom of this page if the name on your campus ID does not match the name you use.

Purin Hall’s mailboxes are serviced directly by the U.S. Postal Service; UWM mailroom staff do not place mail pieces into Purin Hall’s mailboxes. Purin Hall does not have a secure location for packages to be delivered without a signature, requiring their delivery at Sandburg Hall’s mailroom; please address packages for Purin Hall residents to Sandburg Hall’s delivery address: 3400 N. Maryland Avenue, Milwaukee, WI 53211.

Your Mailing Address
Your mail should be addressed in the following format:

Cambridge Commons
Resident Name
Cambridge Commons Box #
2323 N Cambridge Avenue
Milwaukee, WI 53211
Kenilworth Square
Resident Name
Kenilworth Square Apts Box #
1915 E Kenilworth Place
Milwaukee, WI 53202
Purin Hall (mail only; for packages use Sandburg address)
Resident Name
Purin Hall Box #
2600 E. Kenwood Blvd.
Milwaukee, WI 53211
RiverView Residence Hall
Resident Name
RiverView Hall Box #
2340 N Commerce St.
Milwaukee, WI 53212
Sandburg Halls
Resident Name
Sandburg Halls Box #
3400 N. Maryland Ave.
Milwaukee, WI 53211
Package Deliveries
Packages can be retrieved by residents with their campus ID or an ID with their photo and name on it by coming to their mailroom during open mailroom hours.

For Fall 2021, Sandburg’s mailroom is open from 1-8 pm Monday – Saturday; Cambridge’s mailroom is open 4-8 pm Monday/Saturday and 1-8 pm Tuesday – Friday. Kenilworth residents can retrieve their packages from the Service Desk.

Residents should look for a notification from our package management system in their UWM inbox to ensure the package is checked into their residential mailroom and available for retrieval. Below is an example of the package notification message residents will see in their UWM inbox when their package is available for pick-up.

Food Deliveries
The Service Desk DOES NOT accept food deliveries or other packages. If you order food, please work to meet your delivery driver immediately outside your hall or in the lobby of your hall when your order arrives. Please do not send your food deliveries (meal or grocery) to the Service Desk. Food deliveries (meal and grocery) sent to the residential mailrooms are not guaranteed refrigeration.
C.O.D. Deliveries
Collect On Delivery (C.O.D.) deliveries are not accepted by the Service Desk. All postage must be paid for in advance by the sender.
Where to Buy Stamps
Stamps are available for purchase at the Service Desk.
Mail Forwarding/Return-to-Sender
Students who are vacating or no longer living in University Housing should update their forwarding address in their MyHousing Portal and also remove their UWM address from all online order accounts.

If mail delivers for a student who no longer lives in University Housing, mailroom staff will look for a forwarding address in the student’s account. If the forwarding address on file is in the United States, USPS Priority, Parcel, and First Class, UPS, and FedEx mail pieces will be forwarded to the domestic forwarding address in the student’s account. USPS Presorted Standard and Non-Profit classes and Amazon Logistics do not have forwarding services available.

If a student does not have a forwarding address on file, mailroom staff will look for a permanent address on file. If the permanent address is in the United States, mailroom staff will be able to forward applicable mail pieces to this address. Carriers do not provide forwarding services to international addresses. When packages are not able to be forwarded, they will be returned to sender.

Packages shipped by Amazon Logistics which cannot be delivered to a current housing resident will be returned to sender. Amazon’s policy is the order recipient must request a replacement item at their current address.

UWM mailroom staff do not receive updated tracking information for forwarded or returned packages. Order recipients must contact their carrier for updated tracking information. To follow up with mailroom staff regarding your package, please email housing-mailroom@uwm.edu with your package’s carrier tracking number and delivery date. Sending the mailroom screenshots of your carrier tracking number and delivery confirmation is the best way to receive the most accurate information the most quickly.

Missing Packages

If you are missing a package, please file a missing package claim. Package claims will be submitted to the mailroom immediately upon form submission, and a response provided within 1-2 business days.

Name Changes

Packages should be delivered to the student’s name on file with UWM. Package check-in may be delayed or package may be returned to sender for students receiving packages to names other than their name on file with UWM, as additional research is needed to confirm the correct recipient. Students wishing to update their name on file with UWM should do so by following UWM’s campus instructions. Students should also have their campus ID updated at the PantherCard Office in the UWM Union to reflect their current name.