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UW-MILWAUKEETransportation Services

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U-PASS Error Reporting Form

Use this form to report a non-functioning U-PASS.

If you need your first U-PASS or want to reactivate your U-PASS, please fill out our U-PASS Activation Request form first. If you have already done so and are encountering issues please fill out this form.

If you lost or damaged your U-PASS, you will need to purchase a replacement through our website for $25.
Otherwise, you can use this form to report an error.
If your U-PASS was stolen, please contact Transportation Services through uwmpark@uwm.edu or by calling 414-229-4000. You can also visit Union WG25. If possible, please bring a copy of the police report.
U-PASS Error Reporting Form
Please check the MCTS section of your Transportation Services Account for the following questions. It is located at the bottom of the account management page. Please note you cannot change the information on that page. You must return to this form to get assistance.
Do we have the right U-PASS on file?*
Check the MCTS Card Number in your account and compare it with the number on the lower left of the backside of your card. An example is shown below. It is usually preceded by "05-".
- Yes
- No
MCTS Card Number*
Please enter your actual card number and fill out your information below. We will send you an email with an update.
Is your U-PASS listed as active?
Check the Is My U-PASS Active? field in your account and enter in the corresponding value below.

Please note that new U-PASSes may take up to 96 hours for MCTS to activate your card on all of its buses after you receive a new U-PASS or request reactivation of your old U-PASS.
- Yes
- No
Have you filled out the U-PASS Activation Request form this semester?
- Yes
- No
Access the U-PASS Activation Request form here.
Since your card number is not listed as active, we will verify your eligibility and email you with an update as soon as possible. Please fill out your information below.
Have you added any money or value to your U-PASS?
This could be through MCTS Online, at a store, or another vendor.
- Yes
- No
Did you just receive your U-PASS?
Please allow for at least one business day for activation after receiving your U-PASS.
- Yes
- No
You will need to purchase a replacement through our website for $25.
We apologize for the difficulties you have faced in using your U-PASS. Your U-PASS is listed as active according to the records we sent over to MCTS. Usually, it is just an issue with the farebox, where it misreads the card or accidentally reads it twice. If you show your student ID to the driver, you should be able to ride. Try it again after 5 minutes to determine if this is the case. If the bus driver is giving you a hard time, call the customer service number on the back of the card because they have a list of all active cards. Please let us know if you have any questions by emailing uwmpark@uwm.edu.
Name*
First Last
Email*
Student ID Number*

This is also known as your "campus ID number". It begins with "99" and is followed by seven digits. If longer, include only the first nine digits. Not sure what your Student ID is? You can use the Campus ID Finder Tool to find out.
Transportation Services will investigate the issue and provide a free replacement if eligible. We will email you with an update as soon as possible.
Name*
First Last
Email*
Student ID Number*

This is also known as your "campus ID number". It begins with "99" and is followed by seven digits. If longer, include only the first nine digits. Not sure what your Student ID is? You can use the Campus ID Finder Tool to find out.
Please fill out the U-PASS Activation Request form first. Once we receive a request from you, we can activate your U-PASS.

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(414) 229-4000
uwmpark@uwm.edu
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2025 E Newport Ave., NWQB-1427
Monday-Friday, 8:00 AM – 4:15 PM

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University of Wisconsin – Milwaukee
Transportation Services
PO Box 413
Milwaukee WI 53201

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