How to Use B.O.S.S.

1) Plan your transit options

  • Plan your transit options in advance. It is highly recommended you do not wait until closing time to request a ride. Your chances of not getting through on the phone increase the closer to closing time you call. We are not responsible if you have to walk home alone, but we can help to prevent it.
  • It is not uncommon on busy nights for wait times to exceed 45-60 minutes. If you are ever under a time constraint, we recommend calling well ahead or that you utilize another method of transportation.
  • Students are expected to use their UPASS (M-Card) whenever possible. If you have the opportunity to take public transportation or use the S.A.F.E. Program, you should do so before utilizing B.O.S.S.

2) Call 414-229-6503 (unless at the UWM Union)

  • During high traffic times you may get a busy signal. We have a limited number of lines, but our dispatchers are constantly taking calls. Hang up and call back until you hear the prompt.
  • Listen carefully to the prompt. Press 3 to get to the schedule line. Have your current location and destination ready for the dispatcher.
  • Students looking to ride from the UWM Union should not call in. Instead you should check in at our office located in Room 322 of the Union. If the Union is closed, you may call the regular schedule line.

3) Watch for your ride!

  • Once you place your request, you will be given a wait estimate. Remember that this is a non-guaranteed estimate.
  • You should be watching for your ride from the time it is placed until it arrives. In order to maximize efficiency, your ride may show up before your wait estimate is reached.
  • B.O.S.S. will not wait more than four minutes at your pick up location.
  • Missing your ride the first time will result in a warning. If you miss a second ride you will not be eligible to use the service for the remainder of the evening.

4) Present your Student ID to the driver

  • Since B.O.S.S. is funded solely through student segregated fees as part of their tuition, B.O.S.S. can only be utilized by current UWM students who are assessed student segregated fees. We verify this by checking a student’s University ID.
  • Current students with a valid UWM student ID are allowed to bring 1 guest. The student is responsible for the guest’s behavior and well-being while using the service. Any violation of B.O.S.S. or University policies including applicable laws may result in denial of service for the student, guest or both.

Keep in Mind…

  • Priority is given to academic related rides. In high traffic times, dispatchers may refer other riders to alternative modes of transportation.
  • B.O.S.S. reserves the right to refuse rides in the case of inappropriate requests, or if the request is out of the scope of our mission.
  • B.O.S.S. reserves the right to refuse rides to locations suspected of inappropriate behavior.
  • B.O.S.S. reserves the right to refuse rides in the case of intrusive use of profanity or otherwise disorderly behavior. This includes, but is not limited to, harassing or threatening the driver, dispatcher, passengers or community members.