Effective communication – written and spoken – plays an important role in both personal and professional worlds. The Business and Interpersonal Communication Certificate focuses on developing your ability to communicate and collaborate as well as project a professional image to clients and colleagues. This power skills certificate examines emotional intelligence and the crucial role it plays in all of your interactions, while helping you define and practice new interpersonal communication skills for better professional and personal relationships. Courses in difficult conversations and conflict management prepare you for the most complex work dynamics. You even address unconscious bias as you hone your ability to interact with people outside your comfort zone. Elective courses enable you to sharpen specific business communication skills such as writing or public speaking and add to your toolbox of interpersonal communication abilities.