Effective Interpersonal Communication Skills

Learn about your communication style and how it affects others. Uncover your listening skills, and employ strategies for motivating performance improvement and overcoming perceptual barriers. Learn how to flex your communication style to improve understanding, apply techniques for managing difficult moments in sensitive conversations, listen actively when it’s difficult to do so, and overcome perceptual and other communication barriers.

Need to upskill your team? We can bring this training to your organization, when and where it is convenient. For more information, visit Customized Training.

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Laura Page

Laura Page

Laura V. Page is an independent management consultant who works with for-profit and nonprofit organizations. Her focus is on communications, team building, leadership development, customer service and strategic planning. She is a frequent public speaker, instructor, executive coach and meeting ... read more

Benefits and Learning Outcomes

  • Flex your communication style to improve understanding
  • Apply techniques for managing difficult moments in sensitive conversations
  • Listen actively when it’s difficult to do so
  • Overcome perceptual and other communication barriers

Course Outline/Topics

  1. My Personal Development Plan
    1. Barriers to Learning
  2. Effective Communication
    1. Factors Affecting “Meaning”
    2. Goals and Values
    3. Perceptual Biases
    4. Nonverbal Communication
    5. Using PACING to Build Rapport
    6. Communication/Behavior/Social Styles
    7. Utilizing Style Flex
    8. Gender Communication
    9. Perception Checking
  3. Emotional Intelligence
    1. Mindfulness/Self-Awareness
    2. The Ladder of Influence
    3. Communicating Nondefensively
    4. Keeping Your Cool
    5. Nondirective Questions
    6. Reflecting Skills
    7. Five Kinds of Advice-Giving
    8. Giving Challenging Feedback
    9. Three-Part Message
    10. “Constructive” Criticism
    11. Dealing With Defensiveness
    12. Benefits of Feedback
    13. Descriptive Recognition


Program fee includes morning and afternoon networking breaks with refreshments, lunches, instructional materials and discounted parking.


"Directly applicable to my responsibilities at work."  —  Greg Fisch, Director of Computer Operations, Julie Inc.

"It was a great class. Great interaction with instructor and classmates. Awesome opportunity to discuss and share ideas."  —  Timothy Her, The Wagner Companies

All sessions are Face-to-Face unless otherwise noted.

Date: Tue-Wed, Apr 21-22, 2020

Time: 8:30am-4pm

Location: UWM School of Continuing Education

Instructor: Laura Page


$845 by Wed., Apr. 8, 2020.
$895 after Wed., Apr. 8, 2020.

CEUs: 1.4, PDCs: 14

Enrollment Limit: 30

Program Number: 5050-12406

Registration Deadline: Tue., Apr. 21, 2020

Register Now