Consultation, Complaints, and Appeals

In general, we encourage students to share their concerns directly with the individual or unit of concern. In many cases, a remedy can be achieved by taking this step. However, if a satisfactory outcome is not achieved, the complaint can be brought to the supervisor or department chair. At this step, we recommend that concern is put in writing to ensure understanding.

UWM has several formal processes to address concerns, grievances, appeals, and complaints. Here are the processes that students most commonly use. If you do not see a process, please contact the unit directly to inquire more about their process. You can also contact the Dean of Students Office for consultation and assistance.

Academic Complaints and Appeals

Academic departments hear complaints and appeals related to grades, instructors, courses, or academic programs. Students can also submit complaints to the Academic Dean for the school/college that oversees the course/program if their concern is unresolved by the academic department or appeal committee. Procedures for these matters are set by the school or college and follow this UWM grade appeal policy.

Students can also make requests to their academic departments to add or drop courses after the deadlines or to withdraw from all courses. Students are encouraged to work with their academic advisor regarding these matters.  (If circumstances are medical, follow the Medical Withdrawal/Drop process instead).

Students may also contact the appropriate director, assistant dean, or associate dean within their school or college for additional support:

Tuition and Fee Appeals

The Tuition and Fee Appeal process is for students who believe their tuition charges are incorrect due to university error.

Medical Withdrawals/Drops

Students who experience a serious and unexpected condition during the academic semester that completely prevents them from being able to function as a student may apply for a Medical Withdrawal/Drop.

Accommodation/Accessibility Complaints

Students are encouraged to talk to instructors/staff about accommodation concerns related to a disability. Students who have been unable to satisfactorily resolve a matter on their own may submit an Accommodation Complaint/Concern to the Accessibility Resource Center (ARC).

Hate or Bias Concerns

For concerns related to hate, bias, or discrimination, contact the Office of Equity and Diversity Services at 414-229-5923 or fill out a Hate/Bias Report.

Concerns/Issues with Another Student

Report violence, harassment, threats, theft, drug or alcohol usage and other heath and safety concerns to Report It. All reports are received by the Dean of Students Office.

Residence Hall Concerns and Appeals

Students contact University Housing at 414-229-4065 to to address matters in the Residence Halls or to inquire about housing contracts, learn about the process and associated fees for termination of a housing contract, and/or appeal contract termination fees if appropriate. For appeal forms, click on the “Appeals and Refunds” tab on the University Housing Appeal page.

Parking Tickets

Students can file an appeal for parking fees or contact Transportation Services at 414-229-4000.

Student Employment Grievance

Students who have a complaint about their on campus employer should review the Employment Grievance Process on Page 18 of the student employee manual. In most situations, the first step is to discuss the problem with your supervisor. If you’re not satisfied, talk to their supervisor. If you are still dissatisfied with the outcome, file an appeal in the Dean of Students Office.

Dean of Students Guidance

Students can contact the Dean of Students Office for consultation and guidance on navigating a complaint or concern. The Dean of Students Office provides assistance to students by listening to students’ concerns, discussing options, going over policies, and connecting students to appropriate resources. The Dean of Students Office promotes students’ agency and empowerment and works to ensure that students receive fair consideration.

Students can submit a request for assistance on navigating a concern, issue, complaint, or grievance by submitting completing a Complaint Form.

UW System Integrity Hotline

The UW System Integrity Hotline is an anonymous way to submit a report. If you have a concern about misconduct, abuse, fraud, illegal activity, violations of university policy, or if you fear retaliation for speaking out, the University of Wisconsin System provides a simple and anonymous way to file a report.  Simply go online or dial 855-827-4950.