Student Support Team

The Student Support Team (SST) supports students’ health and well-being. The SST identifies students in distress, coordinates appropriate responses, and provides guidance to students and employees. People contact the SST to seek help for students who experience personal or family challenges that impact the student’s ability to be successful (e.g., suicidal ideation, mental health, severe hardship, medical emergencies, loss of a loved one, other situational factors) or that significantly impacts the campus community (e.g. erratic behavior, loss of a campus community member). 

Student Support Team Values 

  • Student health and well-being 
  • Student autonomy, empowerment, & agency 
  • Shared campus responsibility 
  • Collaboration with campus partners 

Student Support Team Core Functions 

  • Review incoming reports and assess level of concern
  • Identify and coordinate timely interventions and resources to support students’ health and well-being
  • Support and advise students and other involved individuals
  • Collect, assess, and analyze data for trends and continuous improvement
  • Promote services of SST and encourage reporting throughout campus
  • Cultivate a culture of care at UWM

Student Support Team Membership  

Reporting a Concern

All members of the campus community are encouraged to reach out and support students they are concerned about (see tips below) and then report concerns about a student’s health or well-being to the Student Support Team at 

  • We try respect the trust/rapport you’ve built with the student.
  • When possible, we will first consult with the reporter and gather information.
  • We seek to address concerns at the lowest level that is appropriate.
  • We strive to respond to reports within in two (2) business days.

Responding to Imminent Concerns

Members of the campus community should respond to imminent concerns first, before submitting a report to the SST. After imminent concerns are responded to, a report should be submitted to the SST at  The following agencies are available to address imminent concerns: 

  • For imminent threats to safety (including suicide and/or threats to others)
    • On Main Campus: University Police: 414-229-9911
    • Emergency button from the RAVE Guardian app for incidents that occur on campus.
    • Off Campus, Waukesha, and Washington County Campuses: Local police by dialing 911. 
  • For mental health crises that occur during standard business hours (M-F between 8:00 a.m. and 4:30 p.m.): 
  • 24-hour Crisis Lines for mental health crises that occur after hours.
    • Milwaukee County Crisis Line: 414-257-7222  
    • Waukesha Country Crisis Intervention: 262-547-3388 (ask to speak to a mental health crisis worker) 
    • Washington County Crisis Intervention: 262-365-6565
    • National Suicide Prevention Lifeline: 1-800-273-8255

What Types of Concerns to Report

Report the following concerns to the Student Support Team:

  • Crying, depression, suicide ideation
  • Severe illness, medical emergencies
  • Change in behavior, quality of assignments, participation, and attendance
  • Disruption, outbursts, aggression
  • Strange communication patterns, paranoia, emotional disconnection
  • Signs of substance misuse, weight change, hygiene concerns, sleeping in class, cuts or bruises
  • Homelessness, food insecurity, financial troubles
  • Other emergencies such as house fires, victim of a crime, victim of natural disaster