Supporting Students

How to Support Students

Reach Out & Listen

  • Email or talk to the student in a confidential setting, if possible.
  • Express concern.
  • Engage in conversation and genuinely listen.
  • Acknowledge the student’s situation and avoid judgment.
  • Reflect back.
  • Ask questions to assess where they are at:
    • Do you have a plan to resolve the situation?
    • What have you thought about doing?
    • What resources do you have?
    • Do you have a support system? Have you thought about reaching out to them?
    • Have you thought about harming yourself or someone else?
    • Are you suicidal? Do you have a plan?

Support & Assist the Student

  • Express a desire to help. Ask how you can be of help.
  • Develop a plan with the student on the next steps they can take.
  • Help the student set reasonable limits and expectations.
  • Set clear boundaries regarding the level of help you can offer.
  • Help the student identify other sources of help.
    • Ask if you can call or email the unit on their behalf. Copy the student in the email if appropriate
  • If appropriate, discuss ways you can follow up to see how they are doing later on.

Important: Do not promise confidentiality. Threats to self and others, sexual assault, and abuse must be reported.

Submit a Referral

Complete a Student Support Request/Referral form as soon as possible. When we receive referrals:

  • We try respect the trust/rapport you’ve built with the student.
  • When possible, we will first consult with the reporter and gather information.
  • We seek to address concerns at the lowest level that is appropriate.
  • We strive to respond to reports within in two (2) business days.