• Project managers
• Business analysts
• Information technology professionals
• Engineers
• Product developers
• Managers in technical environments

• Describe the four stages of leader evolution and the shifts in perspective, skill and behavior
• Define how to build a base of personal competence and credibility
• Discuss the skills and techniques needed to build organizational capacity
• Operate at a strategic business level

Develop a context for leadership

• Job standards – the what, how and who of the job
• The Mentoré™ leadership competency model
• The role of technical expertise in leadership success

Build a base of credibility and trust

• Effective communication and influence skills
• Emotional intelligence
• Relationship management strategy
• Lead by example

Create a culture of accountability, trust and performance

• Organizational alignment and execution
• High-performance teams
• The role of leader as coach
• Shaping the culture
• Building an adaptive organization

Work as a partner and strategist to the business

• Thinking and acting strategically
• Engaging customers in dialogue