Building and Improving Project Team Functionality

All projects require effective teamwork to achieve quality outcomes. Learn how to get the team up and running quickly and efficiently, manage accountability without direct line authority and help team members manage competing priorities. Understand when you should confront group issues that are jeopardizing team success.

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Who Should Attend

Professionals who want to learn how to promote the effectiveness of their project teams and help their teams become more accountable for achieving results.

Benefits and Learning Outcomes

  • Know why most teams are dysfunctional
  • Understand what changes must be made to allow the team to become functional and accountable
  • Assist the team in identifying and working through its real issues
  • Assist the team in taking accountability for results

Course Outline/Topics

Seminar Outline

What Is Required for a Team to Operate

  • Creating a team charter
  • Defining measures of success
  • Defining roles and responsibilities
  • Agreeing on team processes
  • Creating a shared fate
  • Address real issues

How to Set the Team up to be Accountable

  • Defining success, measures and validating impact
  • Creating an accountability board
  • Defining what we are willing to give up to achieve success

Dependencies on the Project Manager

  • Understanding the messiah syndrome
  • How to avoid dependence
  • How to avoid the group turning on the project manager

Behaviors that Destroy Team Functionality and How to Eliminate Them

  • Ignoring real issues
  • Pairing
  • Taking real issues to the leader

How to Effectively Confront Real Issues

Team Problem Solving

  • Team member roles in the problem-solving process
  • How to leverage team member strengths
  • Authority versus influence
  • Understanding the difference
  • How to have influence without authority

Team Member Role Definitions and Keys to Success

  • Facilitator • Project manager
  • Team leader
  • Team member

Understanding and Addressing Style Differences

  • Understanding differences in how people absorb information
  • Understanding differences in how people make decisions
  • How different people engage with the team
  • How to address and bridge these differences

Conflict Resolution

  • Diagnosing the situation
  • Achieving commitment
  • Addressing real issues between team members


"I loved it!  It was very useful and pertinent to my job. I’d recommend this class to anyone."  —  Matthew Van Bramer, Acuity Insurance - Fall 2023

"Eric was outstanding. He encouraged lots of participation, was engaging, and taught not only great team dynamic skills, but also life skills! I would definitely recommend other employees consider taking this course!"  —  class participant

Dates and locations to be announced.


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