Modeling, Analyzing and Redesigning Business Processes

Business processes are the natural activities you perform that produce value, serve customers and generate income. Unfortunately, most organizations are set up to manage tasks instead of processes. Learn how process modeling provides a simple yet powerful method for analyzing wasted time and resources and how to redesign them for efficiency and better service. Rediscover your core business requirements and streamline the ways in which they are achieved.

This course can be applied to the Business Analysis Certificate.

Instructor

Ralph Smith

Ralph Smith is Executive Vice President of Strategic Services for Orion Development Group. In this capacity, he is responsible for facilitating the implementation of strategic plans and strategic measurement systems for clients in all sectors. Smith has personally supervised the ... read more

Who Should Attend

Business analysis managers
Business or technical analysts
Operations managers
Operations analysts
Development managers
IT or development managers
Systems analysts or managers
Project managers
Requirements engineers

Benefits and Learning Outcomes

Document processes for business requirements or business process modeling initiatives
Recognize and remove activities and process flaws that do not add value
Engage business leaders, users and customers in process change efforts
Define process boundaries, identify stakeholders, and capture input and output gaps using the system map
Document the current state of the business processes using the “best” tools and techniques
Define and capture most meaningful performance metrics
Analyze processes and develop future state
Use process tools to develop business requirements

Course Outline/Topics

Seminar Outline

1. Business Analysis

2. Systems Thinking

a. System Map

b. Gap Analysis

c. Link to Requirements

3. Process Mapping and Analysis

a. Top Down Chart

b. Block Diagram

c. Activity Chart

d.Workflow Diagram

e. Cross-Functional Chart

f. Types of Improvement

g. BPMN

h. Process Metrics

4. Translation to Requirements

a. Link to Requirements

b. Use Cases

Prerequisites

Business Analysis Boot Camp or equivalent experience

Testimonials

This was a great course, good balance of content with time, and a treasure trove of resource material that students can take and use immediately. I really appreciated all of the real-world examples … the content would have been dry to get through otherwise.

I greatly enjoyed taking this class with Ralph. He was an engaging presenter, used lots and lots of real world examples and also had a good amount of practice time for the students, so that we could apply what we learned. Thank you!

" — Participant, Spring 2024

"I liked the content, tools and materials we covered. I also appreciated the links to other resources." — Participant, Spring 2024

"Good flow, nice balance, great examples. Useful information." — Participant, Spring 2024

"The instructor was excellent!" — Pamela Brozan, Rolls-Royce North America

"The instructor was fantastic! Learned so much." — Christian Oblak

Sessions

Date: Thu-Fri, Nov 7-8, 2024

Delivery Method: Live Online

Time: 9am-4pm CT

Platform: Zoom

Instructor: Ralph Smith

Fee:

$845 by Oct 24, 2024
$895 after Oct 24, 2024

CEUs: 1.4

Enrollment Limit: 20

Program Number: 5020-16233

Registration Deadline: Nov 6, 2024

Date: Wed-Thu, June 4-5, 2025