• Working professionals – apply tools and templates to advance your career
• Recent college grads – learn how risk management fits into new job requirements
• Career changers – increase your effectiveness in applying concepts and tools of risk management

• Align teams around high-risk decisions and buy in of stakeholders
• Minimize uncertainty in risky decisions and avoid project ‘land mines’
• Learn ways to integrate quality and risk management into project work plans
• Practice defining and delivering stakeholder satisfaction

Course Outline

1)    Get Started

• Workshop objectives and expectations
• Activity: cite examples of successful projects
• Definitions review

2)    Plan for Quality

• Brief history of quality in corporate America, Malcolm Baldridge Award, ISO Standards
• Discussion: review processes and tools used in successful projects
• Securing requirements from project stakeholders
• Quality assurance vs. quality control
• Developing a quality management plan
• Activity: create a quality management plan

3)    Quality vs. Risks

• Balancing tradeoffs of time/cost/quality
• Project level balancing
• Business case balancing
• Organization level balancing
• Determining risk management strategies
• Risk management strategies
• Quality control checklist for starting projects
• Activity: cite examples of unsatisfactory deliverable or unhappy clients

4)    Risk Road Map

• Project risk management overview
• Risk management plan contents review
• The role of project teams in risk and quality management
• The value of Risk Breakdown Structures (RBS)
• Samples of RBS
• Review of tools for identifying risks: fishbone diagrams, mind maps, SWOT analysis

5)    Target Project Risks at the Business Case, Project Charter and Project Schedule

• Identify risks at the business case with questionnaire
• Activity: identify risks at business case level – case study
• Identify risks at the project charter level with questionnaire
• Activity: identify risks at the project charter level – case study continued
• Checklist for identifying risks at the project schedule level
• What is a risk register?

6)    Stakeholders and Risk Assessment

• Evaluate stakeholder risk sensitivities
• Activity: assess your personal risk tolerance
• Risk bias
• Qualitative risk assessment
• Risk assessment tools: impact & probability worksheet, risk assessment matrix
• Activity: assess risk – case study continued
• Quantitative risk assessment

7)    Develop a Risk Register

• Elements of the risk register
• Risk strategies for preventive actions
• Defining risk triggers and thresholds
• Defining reactive actions
• Activity: develop a risk register – case study continued
• What to do with these risks: integrating risk actions into the project schedule
• Activity: reducing risks in the project management plan
• Using the Risk ID Checklist

8)    Balancing Quality vs. Risk

• Integrating quality and risk into the project management plan
• Activity: ways to shorten the schedule
• Activity: review key takeaways, course debrief