Asking Questions That Matter – The Science and Art of Effective Mediation

Asking good questions is basic to practicing mediation. Finding the questions that matter is the art form of advanced mediation. Learn five essential questions for good mediation, the science of forming a good question, and how to tap into our inner wisdom for thoughtful questions that make a difference in the moment. Walk away with tools to forming new questions and when to use them.


Sue Bronson, MS

Sue Bronson, MS

Sue Bronson is a private practice mediator, trainer and psychotherapist who has been mediating family and workplace disputes in Milwaukee, WI, since 1983. Bronson has nearly 40 years of mediation experience and helps people engage in quality conversations over a ... read more

Benefits and Learning Outcomes

  • Identify five essential questions to help people clarify perspective and make decisions
  • Describe the process of matching the functioning brain with effective questions
  • List at least three sources to draw on for a “magical moment” in mediation that expands the choices for interventions


"Sue is an excellent instructor, providing a balance of flexibility and boundaries. She manages the time well and delivers information with passion. I also appreciated how she created opportunities to personalize information based on our participation. Brava Sue!"  —  Iman L. Khan, LPC, LMHC Blooming Minds

"Very insightful and good information. I can definitely use it in my field of work. I love the trainings you provide for CEUs. Your instructors are very informative and knowledgeable in their field."  —  Tina Schutten, Case Manager SAFE Haven of Racine

"Sue asked our group thought-provoking questions and helped us formulate practical questions to use in our respective occupations. I am grateful to have participated in this workshop, and I will reflect on and review my notes periodically."  —  Reverend Michael Moon, Retired Catholic priest of the Diocese of Madison, Wisconsin.

"I love when I can walk away from a training and immediately put my newly learned skills to use! The course was paced well and the content was well organized. I couldn’t believe how fast the time went. I wanted it to slow down! The content of this class was a wonderful compliment to the 40-hour training I did with Michael Rust from the Winnebago County Conflict Resolution Center. Sue clearly knows her trade and so graciously shared her knowledge and expertise with us. I look forward to learning more from her.

Thank you to Sue, Drew and Star for such a wonderful class. I look forward to taking more in the future. I now look forward to not only putting everything into practice but also reflecting on what we learned and going back to read over my notes. "  —  Mellisa Stafford

Date: Fri, Nov 15, 2024

Delivery Method: Live Online

Time: 8:30am-2pm CT

Platform: Zoom

Instructor: Sue Bronson MS

Fee: $295

CEUs: .7, CEHs: 7

Enrollment Limit: 50

Program Number: 1040-15789

Note: Pre-Work: Participants will have one pre-class assignment due one week ahead of class. This assignment will be emailed to participants.

Please review our cancellation and withdrawal policy: FAQS

Registration Deadline: Nov 8, 2024

Register Now


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