DATES TO BE ANNOUNCED
You already have your Green Belt for Services and Transactions and you want to get your Black Belt for Services and Transactions. Attend Modules III and IV of Six Sigma Black Belt for Services and Transactions and complete a capstone project and you will receive your Six Sigma Black Belt.
This course can be applied to the following certificate:
Six Sigma Black Belt for Services and Transactions Certificate
Benefits and Learning Outcomes
- Define the DMAIC (Define, Measure, Analyze, Improve and Control) methodology
- Compare and contrast statistical tools to determine correct application
- Explain your role as a project leader within your organization
- Identify and apply effective methods of tracking to improve your organization
- Evaluate team selection methods to improve group effectiveness and efficiency
- Use your skills to improve a real business process
Course Outline/Topics
Control Charts – Variable and Attribute
- Power Curves
Gage Capability Studies
- Short- versus Long-Term Variation
- Process Capability Studies
Capability Metrics – CP, CPL, CPU, CPK, and ppm
- Dealing with Non-Normal Distributions
- Multi-vari Analysis for Families of Variation
- Component Swapping for Large Assemblies
- Randomizing and Other Sampling Strategies
- Regression Analysis, Correlation, and Scatter Diagrams
- Curvilinear Relationships
- Comparison Testing Between “Good” and “Bad” Parts
- Analysis of Means (ANOM)
- Hypothesis Testing for Averages
- Hypothesis Testing for Standard Deviations
- Hypothesis Testing for Percentage Nonconforming
Goodness-of-Fit Tests
Confidence Intervals
-
- Determining Proper Sample Sizes
- Introduction to Analysis of Variance (ANOVA)
Who Should Attend
This unique program has been designed for those wanting to improve the performance of office, administrative, and support operations in service organizations as well as in manufacturing companies. This includes personnel from these departments; accounting, invoicing, human resources, order entry, purchasing, procurement, call centers, public works, receiving/shipping, warehousing, engineering, planning, logistics, sales, marketing, customer service, production control, training, information technology (IT), medical, security and safety.
Prerequisites
Students must have completed the six-day Green Belt course offered by UWM before enrolling in this Black Belt program.