This unique program has been designed for those wanting to improve the performance of office, administrative, and support operations in service organizations as well as in manufacturing companies. This includes personnel from these departments; accounting, invoicing, human resources, order entry, purchasing, procurement, call centers, public works, receiving/shipping, warehousing, engineering, planning, logistics, sales, marketing, customer service, production control, training, information technology (IT), medical, security, and safety.  

• Define the DMAIC (Define, Measure, Analyze, Improve and Control) methodology
• Compare and contrast statistical tools to determine correct application
• Explain your role as a project leader within your organization
• Identify and apply effective methods of tracking to improve your organization
• Evaluate team selection methods to improve group effectiveness and efficiency
• Use your skills to improve a real business process

Control Charts – Variable and Attribute 

• Power Curves 

Gage Capability Studies 

• Short- versus Long-Term Variation 
• Process Capability Studies 

Capability Metrics – CP, CPL, CPU, CPK, and ppm 

• Dealing with Non-Normal Distributions 
• Multi-vari Analysis for Families of Variation 
• Component Swapping for Large Assemblies 
• Randomizing and Other Sampling Strategies 
• Regression Analysis, Correlation, and Scatter Diagrams 
• Curvilinear Relationships 
• Comparison Testing Between “Good” and “Bad” Parts 
• Analysis of Means (ANOM) 
• Hypothesis Testing for Averages 
• Hypothesis Testing for Standard Deviations 
• Hypothesis Testing for Percentage Nonconforming 

Goodness-of-Fit Tests  

Confidence Intervals 

• • Determining Proper Sample Sizes 
  • Introduction to Analysis of Variance (ANOVA) 

Students must have completed the six-day Green Belt course offered by UWM before enrolling in this Black Belt program.