All fall 2020 courses and programs will be offered online. For more information, visit uwm.edu/sce/coronavirus.

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Six Sigma Black Belt for Services and Transactions Certificate

Evaluating progress and tracking improvements are crucial to positively growing the short- and long-term benefits of an organization. The Six Sigma Black Belt for Services and Transactions Certificate focuses on nonmanufacturing operations within service and transaction environments (e.g., IT and health care). Through this extended program, you strengthen and master your ability to set and achieve goals by developing effective teams, measuring projects from start to finish and tracking your team’s improvement over time. As a Black Belt, you move beyond simple skill sets into a leadership role, allowing yourself to make decisions and manage projects on your own.

Learning Outcomes

  • Define the DMAIC (Define, Measure, Analyze, Improve and Control) methodology
  • Compare and contrast statistical tools to determine correct application
  • Explain your role as a project leader within your organization
  • Identify and apply effective methods of tracking to improve your organization
  • Evaluate team selection methods to improve group effectiveness and efficiency
  • Use your skills to improve a real business process

Courses

To get started, enroll in Module I – Services and Transactions. Earn the certificate by completing 4 modules plus a capstone project.

Online course formats include live, course-paced, combined or on-demand. Blended courses offer both face-to-face and online components. View the session information on course pages for details.

COURSESFallSpringSummerPrice
Six Sigma for Services and Transactions – Module I
Recommended first course

3/23-3/25/2021 Live Online

$1490
Six Sigma for Services and Transactions – Module II

4/13-4/15/2021 Live Online

$1490
Six Sigma for Services and Transactions – Module III

5/4-5/5/2021 Live Online

$1390
Six Sigma for Services and Transactions – Module IV

5/18-5/19/2021 Live Online

$1390

Still Have Questions? Contact Us.

Marcia Gabriel, Program Director

| 414-227-3378