“Frontline Manager: The first or second level managers (line managers, office managers, supervisors) directly responsible for production of goods and services, and supervision of clerical staff and shop floor employees.” (Businessdictionary.com)
Specifically designed for new or prospective managers and frontline supervisors, this four-week program builds critical skills, including how to increase productivity, engage employees and positively impact the health and growth of your organization.
This program provides training and on-the-job practice in four cornerstones for managing people and teams: Performance Management, Employee Development, Employee Engagement and Employee Productivity. Completing the Certificate gives you proficiency and confidence performing the skills essential to these four areas:
- Role of a manager/supervisor
- Communication
- Delegation
- Goal-setting
- Coaching, feedback and conflict management
- Critical thinking and problem solving
- Accountability
- Time management
To support your proficiency and confidence in your role, this hands-on program includes:
- Four days of live online instruction*
- Action plans to be implemented on the job
- Templates/forms and other resources that can be used back at your job
*We can also bring this training to your organization. For more information, visit customized training.
Curriculum Requirements: Earn the New Manager/Supervisor Certificate by completing four core courses and assigned online and on-the-job activities over four weeks.
This course can be applied to the following certificate:
New Manager/Supervisor Certificate
Benefits and Learning Outcomes
The New Manager/Supervisor Certificate program provides training and practice in the skills and techniques you will use to:
- Plan how to transition into a new manager/supervisor role
- Set clear expectations to effectively manage employee performance
- Demonstrate the ability to communicate effectively in a variety of situations
- Demonstrate how to support employees with effective performance feedback and coaching
- Continuously develop employees to improve their productivity and engagement
- Identify how to adapt your management style to changing employees and business conditions
- Classify how to delegate responsibility to grow employee capability and autonomy
- Demonstrate how to manage time and work to balance employee growth with business needs
- Practice and model efficient problem-solving and critical thinking
- Summarize how to sustain healthy trust-based relationships with employees and management
Who Should Attend
Newly promoted supervisors/managers, prospective managers, existing supervisors/managers who want to improve their skills, and entrepreneurs new to supervising staff. This program is most beneficial for those new to their manager/supervisor role or those who have not had the benefit of formal management training.
Course Outline
Day 1: All About You as a Leader
- Leadership Styles
- Expectations of Your Role
- Universal Leadership Competencies
- Understanding Behavioral Styles: Yourself & Others
- Establishing your Identity as a Leader
Day 2: Communicating with Your Team
- Effective Communication – a cornerstone competency
- Setting Clear Expectations
- Managing Performance
- Providing Feedback
Day 3: Team Dynamics
- Stages of Team Growth
- Understanding Engagement
- Managing workforce diversity
- Hiring for your team
- Using Situational Leadership and Behavioral Styles
- Developing your team members
Day 4: Our Challenges as Leaders
- Diagnosing & addressing performance concerns
- Training from the Manager’s seat
- Managing Conflict
- Collaborative Problem Solving
- Time Management, Meetings & Presentations
- Leadership Pitfalls to Avoid
- Action Planning
Instructor
Barbara Burgess is a corporate consultant, coach, program developer, trainer and specialist in the areas of transformational leadership, social and emotional intelligence, women’s leadership and employee empowerment. She has over 30 years of experience in a broad range of industries,… read more
Notes
Delivery Format:
Four-week program, one course per week