New Manager/Supervisor Certificate

“Frontline Manager: The first or second level managers (line managers, office managers, supervisors) directly responsible for production of goods and services, and supervision of clerical staff and shop floor employees.”  (

Specifically designed for new or prospective managers and frontline supervisors, this four-week program builds critical skills, including how to increase productivity, engage employees and positively impact the health and growth of your organization.

This program provides training and on-the-job practice in four cornerstones for managing people and teams: Performance Management, Employee Development, Employee Engagement and Employee Productivity. Completing the Certificate gives you proficiency and confidence performing the skills essential to these four areas:

  • Role of a manager/supervisor
  • Communication
  • Delegation
  • Goal-setting
  • Coaching, feedback and conflict management
  • Critical thinking and problem solving
  • Accountability
  • Time management

To support your proficiency and confidence in your role, this hands-on program includes:

  • Four days of live online instruction*
  • Action plans to be implemented on the job
  • Templates/forms and other resources that can be used back at your job

*We can also bring this training to your organization. For more information, visit customized training.

Curriculum Requirements: Earn the New Manager/Supervisor Certificate by completing four core courses and assigned online and on-the-job activities over four weeks.

This course can be applied to the New Manager/Supervisor Certificate.


Sarah Caryl, MA

Sarah Caryl, MA

Sarah Caryl is a business leader practicing in the human resources, talent management and organizational development areas with extensive experience in leading adult learning. Having served across industries including healthcare, manufacturing, service and academia, Sarah understands how the cultural differences ... read more

Who Should Attend

Newly promoted supervisors/managers, prospective managers, existing supervisors/managers who want to improve their skills, and entrepreneurs new to supervising staff. This program is most beneficial for those new to their manager/supervisor role or those who have not had the benefit of formal management training.

Benefits and Learning Outcomes

The New Manager/Supervisor Certificate program provides training and practice in the skills and techniques you will use to:

  • Transition into a new manager/supervisor role
  • Set clear expectations and effectively manage employee performance
  • Communicate effectively in a variety of situations
  • Support employees with effective performance feedback and coaching
  • Continuously develop employees to improve their productivity and engagement
  • Adapt your management style to changing employees and business conditions
  • Delegate responsibility to grow employee capability and autonomy
  • Manage time and work to balance employee growth with business needs
  • Practice and model efficient problem-solving and critical thinking
  • Sustain healthy trust-based relationships with employees and management

Course Outline

Day 1: All About You as a Leader

  • Leadership Styles
  • Expectations of Your Role
  • Universal Leadership Competencies
  • Understanding Behavioral Styles: Yourself & Others
  • Establishing your Identity as a Leader

Day 2: Communicating with Your Team

  • Effective Communication – a cornerstone competency
  • Setting Clear Expectations
  • Managing Performance
  • Providing Feedback

Day 3: Team Dynamics

  • Stages of Team Growth
  • Understanding Engagement
  • Managing workforce diversity
  • Hiring for your team
  • Using Situational Leadership and Behavioral Styles
  • Developing your team members

Day 4: Our Challenges as Leaders

  • Diagnosing & addressing performance concerns
  • Training from the Manager’s seat
  • Managing Conflict
  • Collaborative Problem Solving
  • Time Management, Meetings & Presentations
  • Leadership Pitfalls to Avoid
  • Action Planning


Delivery Format:
Four-week program, one course per week


"I enjoyed the wide variety of topics that were covered in this course. It was also very helpful to hear real-life examples from other participants in the training. I thought most of the content was helpful and can be used in real-life situations."  —  Eric Phelps, Carter Steel

"The instructor was great at listening and helpful on answering questions when they arose. I had not been in college or any school, for that matter, in 32 years and was a little nervous on what to expect on how to go about doing it. That was all cleared up within the first day of class on how well the instructor understood each individual’s needs, being that it was a small class of six."  —  Terry Kittelson, PM&R Veterans Affairs Hospital

Date: Apr 20-May 11

Delivery Method: Blended


Date: 4 Thu, Apr 20-May 11

Time: 8:30am-4pm CT

Location: UWM School of Continuing Education

Course-Paced Online

Available: Apr 20-May 11

Platform: Zoom

Instructor: Sarah Caryl MA


$2,499 by Apr 6
$2,999 after Apr 6

CEUs: 2.1

Enrollment Limit: 20

Program Number: 5050-15011

Note: This class meets face-to-face on Apr 20 and May 11 from 8:30am-4:00pm. The live online sessions take place on Apr 27 and May 4 from 8:30am-Noon.

Registration Deadline: Apr 20

Register Now


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