New Manager / Supervisor Certificate

“Frontline Manager: The first or second level managers (line managers, office managers, supervisors) directly responsible for production of goods and services, and supervision of clerical staff and shop floor employees.”  (

Specifically designed for new or prospective managers and frontline supervisors, this four-week program builds critical skills, including how to increase productivity, engage employees and positively impact the health and growth of your organization.

This program provides training and on-the-job practice in four cornerstones for managing people and teams: Performance Management, Employee Development, Employee Engagement and Employee Productivity. Completing the Certificate gives you proficiency and confidence performing the skills essential to these four areas:

  • Role of a manager/supervisor
  • Communication
  • Delegation
  • Goal-setting
  • Coaching, feedback and conflict management
  • Critical thinking and problem solving
  • Accountability
  • Time management

To support your proficiency and confidence in your role, this hands-on program includes:

  • Four days of face-to-face, classroom instruction*
  • Action plans to be implemented on the job
  • Templates/forms and other resources that can be used back at your job
  • One optional coaching session during the program
  • One optional coaching session up to eight weeks beyond completion of the program

*We can also bring this training to your organization. For more information, visit customized training.

Curriculum Requirements: Earn the New Manager/Supervisor Certificate by completing four core courses and assigned online and on-the-job activities over four weeks.


Rodney (Buck) Hillestad

Rodney (Buck) Hillestad

Rodney (Buck) Hillestad is founder and president of Hillestad Learning Technologies, a training and development company specializing in training design and delivery, along with leadership/managerial, and team skills. Buck regularly delivers classes for the University of Wisconsin extensions and is ... read more

Mark Brewer

Mark Brewer

Mark is a senior expert in management and leadership development with over 25 years in practice across industries including financial services, engineering, manufacturing, telecommunications, and retail. He specializes in helping business leaders master talent development best practices to drive performance ... read more

Who Should Attend

Newly promoted supervisors/managers, prospective managers, existing supervisors/managers who want to improve their skills, entrepreneurs new to supervising staff. This program is most beneficial for those new to their manager/supervisor role or those who have not had the benefit of formal management training.

Benefits and Learning Outcomes

The New Manager/Supervisor Certificate program provides training and practice in the skills and techniques you will use to:

  • Transition into a new manager/supervisor role
  • Set clear expectations and effectively manage employee performance
  • Communicate effectively in a variety of situations
  • Support employees with effective performance feedback and coaching
  • Continuously develop employees to improve their productivity and engagement
  • Adapt your management style to changing employees and business conditions
  • Delegate responsibility to grow employee capability and autonomy
  • Manage time and work to balance employee growth with business needs
  • Practice and model efficient problem solving and critical thinking
  • Sustain healthy trust-based relationships with employees and management

Course Outline

Course 1 – Performance Management

  • Role of a manager
    • Improving productivity and engagement
    • Leading teams
    • Accountability for managing both process and people
    • Managing process and people
    • Focusing on continuous improvement
    • Balancing the needs of the business with the needs of the employee
    • Modeling behavior
    • Common challenges and barriers faced by managers and supervisors
    • Adapting management style/approach
    • Influencing: with and without authority
    • Effective communication
  • Performance Management
    • Define Performance Management
    • Setting goals/expectations
    • Monitoring performance
    • Providing feedback
    • Rewarding performance
    • Review and Action Planning

Course 2 – Coaching and Feedback

    • Review  – Week 2 curriculum and assignment
    • Importance and benefits of coaching and feedback
    • Defining coaching and feedback
    • Feedback method: F.A.S.T.
    • Coaching model: 5-step dialogue
    • Critical communication strategies and skills
    • Practice
    • Review and action planning

Course 3 – Delegation and Development

    • Review – Week 1 curriculum and assignment
    • The importance and benefits of delegation
    • Relationship between development and delegation
    • Defining “development”
    • Managing development as a continuous process
    • Delegation and time management
    • Delegation process
    • Practice
    • Review and action planning

Course 4 – Problem solving and Conflict Management

    • Review week 3 curriculum and assignment
    • Understanding problem solving
    • Practicing and teaching critical thinking
    • Problem-solving mindset
    • Problem-solving models
    • Interpersonal conflict as problem-solving
    • Conflict management styles
    • Conflict management approaches
    • Practice
    • Review and action planning


Delivery Format:

  • Four-week program, one course per week
  • Face-to-face program with D2L for materials, resources and discussion forum for submitting assignments
  • One 30-minute mentoring session during the program and one up to eight weeks after the program is completed (upon request).


  • Basic shell
  • Module for each course
  • Place for materials and resources in each course
  • Discussion forum to submit assignments to group
  • Other?
  • Evaluation

All sessions are Face-to-Face unless otherwise noted.

Date: 4 Thu., Oct 11-Nov 1

Time: 8:30am-4:30pm

Location: UWM School of Continuing Education

Mark Brewer
Rodney (Buck) Hillestad


$1,999 by Thu., Sept. 27.
$2,249 after Thu., Sept. 27.

CEUs: 2.8, PDCs: 28

Enrollment Limit: 30

Program Number: 5050-11197

Note: Class meets at SCE on Th 10/11, Th 10/18, Th 10/25, Th 11/1

Registration Deadline: Thu., Oct. 11

Register Now

Date: 4 Thu., Mar 14-Apr 4, 2019

Time: 8:30am-4:30pm

Location: UWM School of Continuing Education

Mark Brewer
Rodney (Buck) Hillestad


$1,999 by Thu., Feb. 28, 2019.
$2,249 after Thu., Feb. 28, 2019.

CEUs: 2.8, PDCs: 28

Enrollment Limit: 30

Program Number: 5050-11465

Registration Deadline: Thu., Mar. 14, 2019

Register Now