Newly promoted supervisors/managers, prospective managers, existing supervisors/managers who want to improve their skills, and entrepreneurs new to supervising staff. This program is most beneficial for those new to their manager/supervisor role or those who have not had the benefit of formal management training.

The New Manager/Supervisor Certificate program provides training and practice in the skills and techniques you will use to:

• Transition into a new manager/supervisor role
• Set clear expectations and effectively manage employee performance
• Communicate effectively in a variety of situations
• Support employees with effective performance feedback and coaching
• Continuously develop employees to improve their productivity and engagement
• Adapt your management style to changing employees and business conditions
• Delegate responsibility to grow employee capability and autonomy
• Manage time and work to balance employee growth with business needs
• Practice and model efficient problem-solving and critical thinking
• Sustain healthy trust-based relationships with employees and management

Course 1 – Performance Management

• Role of a manager

• • Improving productivity and engagement
  • Leading teams
  • Accountability for managing both process and people
  • Managing process and people
  • Focusing on continuous improvement
  • Balancing the needs of the business with the needs of the employee
  • Modeling behavior
  • Common challenges and barriers faced by managers and supervisors
  • Adapting management style/approach
  • Influencing: with and without authority
  • Effective communication

• Performance Management

• • Define performance management
  • Setting goals/expectations
  • Monitoring performance
  • Providing feedback
  • Rewarding performance
  • Review and action planning

Course 2 – Coaching and Feedback

• • Review – Week 2 curriculum and assignment
  • Importance and benefits of coaching and feedback
  • Defining coaching and feedback
  • Feedback method: F.A.S.T.
  • Coaching model: 5-step dialogue
  • Critical communication strategies and skills
  • Practice
  • Review and action planning

Course 3 – Delegation and Development

• • Review – Week 1 curriculum and assignment
  • The importance and benefits of delegation
  • Relationship between development and delegation
  • Defining “development”
  • Managing development as a continuous process
  • Delegation and time management
  • Delegation process
  • Practice
  • Review and action planning

Course 4 – Problem-Solving and Conflict Management

• • Review – week 3 curriculum and assignment
  • Understanding problem-solving
  • Practicing and teaching critical thinking
  • Problem-solving mindset
  • Problem-solving models
  • Interpersonal conflict as problem-solving
  • Conflict management styles
  • Conflict management approaches
  • Practice
  • Review and action planning

Delivery Format:
Four-week program, one course per week