New Manager / Supervisor Certificate

“Frontline Manager: The first or second level managers (line managers, office managers, supervisors) directly responsible for production of goods and services, and supervision of clerical staff and shop floor employees.”  (

Specifically designed for new or prospective managers and frontline supervisors, this four-week program builds critical skills, including how to increase productivity, engage employees and positively impact the health and growth of your organization.

This program provides training and on-the-job practice in four cornerstones for managing people and teams: Performance Management, Employee Development, Employee Engagement and Employee Productivity. Completing the Certificate gives you proficiency and confidence performing the skills essential to these four areas:

  • Role of a manager/supervisor
  • Communication
  • Delegation
  • Goal-setting
  • Coaching, feedback and conflict management
  • Critical thinking and problem solving
  • Accountability
  • Time management

To support your proficiency and confidence in your role, this hands-on program includes:

  • Four days of face-to-face, classroom instruction*
  • Action plans to be implemented on the job
  • Templates/forms and other resources that can be used back at your job

*We can also bring this training to your organization. For more information, visit customized training.

Curriculum Requirements: Earn the New Manager/Supervisor Certificate by completing four core courses and assigned online and on-the-job activities over four weeks.


Rodney (Buck) Hillestad

Rodney (Buck) Hillestad

Rodney (Buck) Hillestad is founder and president of Hillestad Learning Technologies, a training and development company specializing in training design and delivery, along with leadership/managerial, and team skills. Buck regularly delivers classes for the University of Wisconsin extensions and is ... read more

Who Should Attend

Newly promoted supervisors/managers, prospective managers, existing supervisors/managers who want to improve their skills, and entrepreneurs new to supervising staff. This program is most beneficial for those new to their manager/supervisor role or those who have not had the benefit of formal management training.

Benefits and Learning Outcomes

The New Manager/Supervisor Certificate program provides training and practice in the skills and techniques you will use to:

  • Transition into a new manager/supervisor role
  • Set clear expectations and effectively manage employee performance
  • Communicate effectively in a variety of situations
  • Support employees with effective performance feedback and coaching
  • Continuously develop employees to improve their productivity and engagement
  • Adapt your management style to changing employees and business conditions
  • Delegate responsibility to grow employee capability and autonomy
  • Manage time and work to balance employee growth with business needs
  • Practice and model efficient problem-solving and critical thinking
  • Sustain healthy trust-based relationships with employees and management

Course Outline

Course 1 – Performance Management

  • Role of a manager
    • Improving productivity and engagement
    • Leading teams
    • Accountability for managing both process and people
    • Managing process and people
    • Focusing on continuous improvement
    • Balancing the needs of the business with the needs of the employee
    • Modeling behavior
    • Common challenges and barriers faced by managers and supervisors
    • Adapting management style/approach
    • Influencing: with and without authority
    • Effective communication
  • Performance Management
    • Define performance management
    • Setting goals/expectations
    • Monitoring performance
    • Providing feedback
    • Rewarding performance
    • Review and action planning

Course 2 – Coaching and Feedback

    • Review – Week 2 curriculum and assignment
    • Importance and benefits of coaching and feedback
    • Defining coaching and feedback
    • Feedback method: F.A.S.T.
    • Coaching model: 5-step dialogue
    • Critical communication strategies and skills
    • Practice
    • Review and action planning

Course 3 – Delegation and Development

    • Review – Week 1 curriculum and assignment
    • The importance and benefits of delegation
    • Relationship between development and delegation
    • Defining “development”
    • Managing development as a continuous process
    • Delegation and time management
    • Delegation process
    • Practice
    • Review and action planning

Course 4 – Problem-Solving and Conflict Management

    • Review – week 3 curriculum and assignment
    • Understanding problem-solving
    • Practicing and teaching critical thinking
    • Problem-solving mindset
    • Problem-solving models
    • Interpersonal conflict as problem-solving
    • Conflict management styles
    • Conflict management approaches
    • Practice
    • Review and action planning


Delivery Format:
Four-week program, one course per week


"The course was excellent to help me prepare as I take on new challenges and responsibilities. The interaction with other participants was great to help me understand different points of view that relate to different areas within my own organization."  —  Carlos Correa, Marlo Incorporated

"Eye-opening. The program helped me come to the realization that I have a lot of improvements to make with the way I supervise people. I liked the small class size most. I also appreciated the relaxed atmosphere."  —  Link Gross, Milwaukee, VAMC

All sessions are Face-to-Face unless otherwise noted.

Date: 4 Thu, Oct 17-Nov 7

Time: 8:30am-4:30pm

Location: UWM School of Continuing Education

Instructor: Rodney (Buck) Hillestad


$1,999 by Thu., Oct. 3.
$2,249 after Thu., Oct. 3.

CEUs: 2.8, PDCs: 28

Enrollment Limit: 30

Program Number: 5050-11999

Registration Deadline: Thu., Oct. 17

Register Now

Date: 4 Thu, Mar 12-Apr 2, 2020

Time: 8:30am-4:30pm

Location: UWM School of Continuing Education

Instructor: Rodney (Buck) Hillestad


$1,999 by Fri., Feb. 28, 2020.
$2,249 after Fri., Feb. 28, 2020.

CEUs: 2.8, PDCs: 28

Enrollment Limit: 30

Program Number: 5050-12405

Registration Deadline: Thu., Mar. 12, 2020

Register Now