New Manager/Supervisor Certificate
Specifically designed for new or prospective managers and frontline supervisors, the New Manager/Supervisor Certificate offers training in four cornerstones of management: performance management, employee development, employee engagement and employee productivity. Through the program, learn to become accountable for both people and processes; develop and coach employees to improve their productivity, performance and engagement; delegate work effectively; and apply problem-solving and critical thinking within your management role.
This certificate offers four days of face-to-face training and includes takeaway activities to apply in your current work environment. Create action plans to implement on the job and receive templates/forms and other resources to assist with various managerial duties. Work with our expert instructor to strengthen and master your role as a manager/supervisor.
Learning Outcomes
- Define the role of a manager and identify how to successfully transition from employee to supervisor
- Develop approaches to manage employee performance and provide feedback and coaching
- Formulate strategies for effective communication in a variety of situations
- Identify methods to improve the productivity and engagement of your employees
- Use the skill of delegation to grow employee capability and autonomy
- Model and practice efficient problem-solving and critical thinking
Outline
View the Outline.
Outline
Day 1 – Performance Management
Role of a manager
- Improving productivity and engagement
- Leading teams
- Accountability for managing both process and people
- Managing process and people
- Focusing on continuous improvement
- Balancing the needs of the business with the needs of the employee
- Modeling behavior
- Common challenges and barriers faced by managers and supervisors
- Adapting management style/approach
- Influencing: with and without authority
- Effective communication
Performance management
- Define performance management
- Setting goals/expectations
- Monitoring performance
- Providing feedback
- Rewarding performance
- Review and action planning
Day 2 – Coaching and Feedback
- Review – Week two curriculum and assignment
- The importance and benefits of coaching and feedback
- Defining coaching and feedback
- Feedback method: FAST
- Coaching model: five-step dialogue
- Critical communication strategies and skills
- Practice
- Review and action planning
Day 3 – Delegation and Development
- Review – Week one curriculum and assignment
- The importance and benefits of delegation
- Relationship between development and delegation
- Defining “development”
- Managing development as a continuous process
- Delegation and time management
- Delegation process
- Practice
- Review and action planning
Day 4 – Problem-Solving and Conflict Management
- Review – Week three curriculum and assignment
- Understanding problem-solving
- Practicing and teaching critical thinking
- Problem-solving mindset
- Problem-solving models
- Interpersonal conflict as problem-solving
- Conflict management styles
- Conflict management approaches
- Practice
- Review and action planning
Upcoming Sessions
Earn your certificate by completing 4 full days of curriculum.
Date: 4 Thu, Mar 12-Apr 2, 2020
Time: 8:30am-4:30pm
Location: UWM School of Continuing Education
Instructor: Rodney (Buck) Hillestad BS
Fee:
$1,999 by Fri., Feb. 28, 2020.
$2,249 after Fri., Feb. 28, 2020.
CEUs: 2.8, PDCs: 28
Enrollment Limit: 30
Program Number: 5050-12405
Registration Deadline: Thu., Mar. 12, 2020
Still Have Questions? Contact Us.
Pam Nellen, Director of Business & Technology Programs
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