New Manager/Supervisor Certificate

Specifically designed for new or prospective managers and frontline supervisors, the New Manager/Supervisor Certificate offers training in four cornerstones of management: performance management, employee development, employee engagement and employee productivity. Through the program, learn to become accountable for both people and processes; develop and coach employees to improve their productivity, performance and engagement; delegate work effectively; and apply problem-solving and critical thinking within your management role.

This certificate offers four days of face-to-face training and includes takeaway activities to apply in your current work environment. Create action plans to implement on the job and receive templates/forms and other resources to assist with various managerial duties. Work with our expert instructor to strengthen and master your role as a manager/supervisor.

Learning Outcomes

Define the role of a manager and identify how to successfully transition from employee to supervisor
Develop approaches to manage employee performance and provide feedback and coaching
Formulate strategies for effective communication in a variety of situations
Identify methods to improve the productivity and engagement of your employees
Use the skill of delegation to grow employee capability and autonomy
Model and practice efficient problem-solving and critical thinking

Outline

View the Outline.

Outline

Day 1 – Performance Management

Role of a manager

Improving productivity and engagement
Leading teams
Accountability for managing both process and people
Managing process and people
Focusing on continuous improvement
Balancing the needs of the business with the needs of the employee
Modeling behavior
Common challenges and barriers faced by managers and supervisors
Adapting management style/approach
Influencing: with and without authority
Effective communication

Performance management

Define performance management
Setting goals/expectations
Monitoring performance
Providing feedback
Rewarding performance
Review and action planning

Day 2 – Coaching and Feedback

Review – Week two curriculum and assignment
The importance and benefits of coaching and feedback
Defining coaching and feedback
Feedback method: FAST
Coaching model: five-step dialogue
Critical communication strategies and skills
Practice
Review and action planning

Day 3 – Delegation and Development

Review – Week one curriculum and assignment
The importance and benefits of delegation
Relationship between development and delegation
Defining “development”
Managing development as a continuous process
Delegation and time management
Delegation process
Practice
Review and action planning

Day 4 – Problem-Solving and Conflict Management

Review – Week three curriculum and assignment
Understanding problem-solving
Practicing and teaching critical thinking
Problem-solving mindset
Problem-solving models
Interpersonal conflict as problem-solving
Conflict management styles
Conflict management approaches
Practice
Review and action planning

Upcoming Sessions

Earn your certificate by completing 4 full days of curriculum.

Date: Course available Mar 12-Apr 9

Location: Online

Instructor: Rodney (Buck) Hillestad BS

Fee: $2,249

CEUs: 2.8, PDCs: 28

Enrollment Limit: 30

Program Number: 5050-12405

Note: Due to COVID-19 this course will continue online on March 26, April 1 and April 9. It is synchronous. Additional details and instructions will be coming from the program manager.

Registration Deadline: Thu., Mar. 12

Registration deadline has passed.

Date: 4 weeks, Oct 8-29

Time: 8:30am-4:30pm

Location: UWM School of Continuing Education

Instructor: Rodney (Buck) Hillestad BS

Fee:

$1,999 by Thu., Sept. 24.
$2,249 after Thu., Sept. 24.

CEUs: 2.8, PDCs: 28

Enrollment Limit: 30

Program Number: 5050-12950

Registration Deadline: Thu., Oct. 8