All fall 2020 courses and programs will be offered online. For more information, visit


New Manager/Supervisor Certificate

Specifically designed for new or prospective managers and frontline supervisors, the New Manager/Supervisor Certificate offers training in four cornerstones of management: performance management, employee development, employee engagement and employee productivity. Through the program, learn to become accountable for both people and processes; develop and coach employees to improve their productivity, performance and engagement; delegate work effectively; and apply problem-solving and critical thinking within your management role.

This certificate offers four days of face-to-face training and includes takeaway activities to apply in your current work environment. Create action plans to implement on the job and receive templates/forms and other resources to assist with various managerial duties. Work with our expert instructor to strengthen and master your role as a manager/supervisor.

Learning Outcomes

  • Define the role of a manager and identify how to successfully transition from employee to supervisor
  • Develop approaches to manage employee performance and provide feedback and coaching
  • Formulate strategies for effective communication in a variety of situations
  • Identify methods to improve the productivity and engagement of your employees
  • Use the skill of delegation to grow employee capability and autonomy
  • Model and practice efficient problem-solving and critical thinking


View the Outline.


Day 1 – Performance Management

Role of a manager

  • Improving productivity and engagement
  • Leading teams
  • Accountability for managing both process and people
  • Managing process and people
  • Focusing on continuous improvement
  • Balancing the needs of the business with the needs of the employee
  • Modeling behavior
  • Common challenges and barriers faced by managers and supervisors
  • Adapting management style/approach
  • Influencing: with and without authority
  • Effective communication

Performance management

  • Define performance management
  • Setting goals/expectations
  • Monitoring performance
  • Providing feedback
  • Rewarding performance
  • Review and action planning

Day 2 – Coaching and Feedback

  • Review – Week two curriculum and assignment
  • The importance and benefits of coaching and feedback
  • Defining coaching and feedback
  • Feedback method: FAST
  • Coaching model: five-step dialogue
  • Critical communication strategies and skills
  • Practice
  • Review and action planning

Day 3 – Delegation and Development

  • Review – Week one curriculum and assignment
  • The importance and benefits of delegation
  • Relationship between development and delegation
  • Defining “development”
  • Managing development as a continuous process
  • Delegation and time management
  • Delegation process
  • Practice
  • Review and action planning

Day 4 – Problem-Solving and Conflict Management

  • Review – Week three curriculum and assignment
  • Understanding problem-solving
  • Practicing and teaching critical thinking
  • Problem-solving mindset
  • Problem-solving models
  • Interpersonal conflict as problem-solving
  • Conflict management styles
  • Conflict management approaches
  • Practice
  • Review and action planning

Upcoming Sessions

Earn your certificate by completing 4 full days of curriculum.

Date: 4 Thu, Oct 8-29

Delivery Method: Live Online

Time: 8:30am-4pm CT

Platform: Zoom

Instructor: Rodney (Buck) Hillestad BS

Fee: $2,249

CEUs: 2.8, PDCs: 28

Enrollment Limit: 30

Program Number: 5050-12950

Registration Deadline: Oct 8

Registration deadline has passed.

Date: 4 Thu, Feb 4-25, 2021

Delivery Method: Live Online

Time: 8:30am-4pm CT

Platform: Zoom

Instructor: Rodney (Buck) Hillestad BS


$1,999 by Jan 21, 2021
$2,249 after Jan 21, 2021

CEUs: 2.8, PDCs: 28

Enrollment Limit: 30

Program Number: 5050-13293

Registration Deadline: Jan 26, 2021

Register Now

Still Have Questions? Contact Us.

Kimberly Huettl, Program Manager

| 414-227-3264

Industry Partner

In Partnership With