Leadership and Supervision in Human Service Organizations: Tools and Strategies

Supervision in human services requires a certain level of skill and knowledge to be a successful experience. The competency required for this challenging position is seldom learned in basic management training. This workshop explores the aspects of emotional intelligence that are critical in human service supervisory positions. The presentation consists of a blend between models, theories and principles related to leadership and practical techniques for successful supervision.

This training provides the techniques and strategies for successful leadership in a supervisory capacity, including the role of the supervisor in human service settings, interviewing strategies and successful hiring practices, team building techniques, disciplinary interventions and termination of employment. In addition, ethical issues in supervision, development of a positive work culture, techniques for addressing staff accountability and performance, staff training needs and suggestions for burnout prevention are discussed. This course is appropriate for new supervisors and those considering supervision, as well as a refresher for seasoned supervisors.

Instructor

Jeanne Wagner, MSW, LCSW, ACSW

Jeanne Wagner joined the staff at the Helen Bader School of Social Welfare in May 2005 as the director of Social Work Field Education Programs. She received her MSW from Jane Addams College of Social Work, Chicago, IL, and her ... read more

Who Should Attend

New supervisors, seasoned supervisors and those considering supervision in the following areas: social work, youth work, human services, juvenile justice, school counseling, education, health care and emergency response

Benefits and Learning Outcomes

• Identify the components and characteristics of emotional intelligence.
• Develop techniques for team building and other strategies to enhance the organizational culture and optimize job satisfaction for employees.
• Learn approaches for successful recruitment and hiring of staff, performance evaluation protocols, a progressive discipline process and termination.
• Examine the ethical principles of leadership.
• Learn the components of a participatory model of leadership.
• Explore techniques for thriving rather than surviving the supervisory experience.