Introduction to Facility Management, Business Planning and Service Delivery

In this course you learn the basics of facility management. From operations and maintenance to facility planning, it covers all of the areas that a facility manager is responsible for when managing buildings.

This course can be applied to the Facility Management Certificate.

Instructors

Grant Horn

Grant Horn

Grant Horn began his education at the University of Wisconsin-Milwaukee, graduating in 2003 with a bachelor’s degree in architecture and a master’s degree in architecture in 2005 from UWM as well. Gaining professional architectural experience, he worked for a small ... read more

Benefits and Learning Outcomes

  • Demonstrate the basics of facility management
  • Identify the typical hard and soft services that facility managers are responsible for delivering
  • Recognize the planning and business side of delivering facility management services

Course Outline/Topics

Topic 1-Introduction to Facility Management

This session will provide an overall view (from 1,000 feet up) of the broad range of tasks and responsibilities involved in managing a facility and the juggling act that is the daily life of a facility manager.

Topic 2- Facility Services – Part 1

This session will cover the different areas of a facility that are often overlooked or taken for granted, yet areas that somehow manage to give each facility a distinctive look and feel.

Topic 3-Facility Services – Part 2

This session will cover typical FM activities related to the day-to-day operational activities, some of which are typically performed in-house and some outsourced.  Examples include: building operations and maintenance, outsourcing and out-tasking, janitorial services and food service.

Topic 4-Facility Planning

In this session we will cover activities related to the planning and business side of facility management. It includes items such as: budgeting, finance, master planning, strategic and tactical planning, the balanced scorecard, benchmarking, and asset management

Date: Tue & Wed Feb 25-26 & Tue & Wed Mar 4-5, 2025

Delivery Method: Live Online

Time: 8am-12pm CT

Platform: Zoom

Instructors:
Grant Horn
Tony Lillibridge

Fee:

$799 by Feb 11, 2025
$895 after Feb 11, 2025

CEUs: 1.4, PDHs: 14

Enrollment Limit: 25

Program Number: 4820-16716

Registration Deadline: Feb 18, 2025

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Date: Tue-Wed, Apr 15-16, 2025

Delivery Method: In-person

Time: 8am-4pm CT

Location: Waukesha County Business Alliance, 2717 N. Grandview Blvd. STE 300, Waukesha, WI

Instructors:
Grant Horn
Tony Lillibridge

Fee:

$799 by Apr 1, 2025
$895 after Apr 1, 2025

CEUs: 1.4, PDHs: 14

Enrollment Limit: 20

Program Number: 4820-16756

Registration Deadline: Apr 8, 2025

Register Now

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