Essentials of Effective Case Management

Case management is a widely practiced function across multiple disciplines. Due to diminished organizational resources many first-time case managers lack the appropriate training to effectively engage with challenging clients. This training is designed to provide content that assists case managers who work with a variety of client groups, improving and/or enhancing their effectiveness in the provision of client services.

Participants explore the unique dynamics of case management as it relates to vulnerable populations and mandated clients. You learn how the impact of poverty, disabilities and diminished resources affects clients as well as strategies to successfully engage with mandated clients with a focus on communication skills. Review creative ways to address intake, assessment, goal setting, monitoring and assessment using a strength-based perspective and culturally competent best practices. Evaluate advocacy strategies as well as intra-agency collaboration, resources and referral. Lastly, examine burnout prevention including ideas for staying passionate in the field.

Instructor

Jeanne Wagner, MSW, LCSW, ACSW

Jeanne Wagner joined the staff at the Helen Bader School of Social Welfare in May 2005 as the director of Social Work Field Education Programs. She received her MSW from Jane Addams College of Social Work, Chicago, IL, and her ... read more

Who Should Attend

Social workers, youth workers, human service professionals, juvenile justice workers, school counselors, educators, school staff, health care workers, emergency responders, HR professionals

Benefits and Learning Outcomes

• Apply strategies for client assessment and engagement.
• Employ effective approaches to engage with mandated clients.
• Utilize a strengths-based perspective to establish and prioritize client goals.
• Analyze and apply ethical considerations in case management.
• Evaluate assessment strategies for challenging and diverse client groups.
• Assess the impact of poverty and social problems on client progress.
• Examine types and varied approaches to advocacy on several levels.
• Recognize the importance of outcome data, evaluation and evidence-based services.
• Employ strategies for preventing burnout.