Essentials of Effective Case Management

Case management is a widely practiced function across multiple disciplines. Due to diminished organizational resources many first-time case managers lack the appropriate training to effectively engage with challenging clients. This training is designed to provide content that assists case managers who work with a variety of client groups, improving and/or enhancing their effectiveness in the provision of client services.

Participants explore the unique dynamics of case management as it relates to vulnerable populations and mandated clients. You learn how the impact of poverty, disabilities and diminished resources affects clients as well as strategies to successfully engage with mandated clients with a focus on communication skills. Review creative ways to address intake, assessment, goal setting, monitoring and assessment using a strength-based perspective and culturally competent best practices. Evaluate advocacy strategies as well as intra-agency collaboration, resources and referral. Lastly, examine burnout prevention including ideas for staying passionate in the field.