Sometimes we face the difficult challenge of defusing tense situations during our daily interactions. Equip yourself with the tools to remedy these situations, and train others to do the same. Explore common causes of conflicts and introduce conflict management approaches.
Benefits and Learning Outcomes
- Review multiple definitions of conflict
- Identify various forms of conflict
- Discover common effects conflict can have on work relationships
- Explore strategies for defusing conflict
- Examine conflict management approaches
- Introduce tips for prevention
Instructor
Shirley J. Burks is a Speaker – Trainer – Diversity, Equity & Inclusion Champion. She holds a bachelor’s degree in business administration and a master’s degree in organizational management. Her educational background also includes many professional development certificates related to… read more
Notes
You will have access to this workshop for 30 days.
Open enrollment.