Problem-solving is the systematic process of an individual or a group recognizing and analyzing necessary information or issues to consider all possible factors to arrive at an acceptable solution. This online session walks you through various approaches.


Shirley Burks, MA

Shirley Burks, MA

Shirley J. Burks is a Speaker – Trainer – Diversity, Equity & Inclusion Champion. She holds a bachelor’s degree in business administration and a master’s degree in organizational management. Her educational background also includes many professional development certificates related to ... read more

Benefits and Learning Outcomes

  • Learn the systematic process of recognition and analysis necessary in problem analysis – including communication processes to improve creativity, defining roles, defining problems in different ways, and the limitations of your present style
  • Develop a clear and structured approach to problem-solving, and adapt all of the steps involved to work for you on an individual level

Course Outline/Topics

Organization of the Course
• Unit 1: Introduction
• Unit 2: Commonly Used Approaches
• Unit 3: Key Elements to Problem-Solving
• Unit 4: Getting Back to the Basics
• Unit 5: Stages to Solving a Problem
• Unit 6: Conclusion


You will have access to this workshop for 30 days. Open enrollment.

Date: Open enrollment – Register anytime

Delivery Method: On-Demand Online

Platform: Canvas

Instructor: Shirley Burks MA

Fee: $131

Discounts Available

Discount CodeDescription

$20 discount is only available for verified current Wisconsin Municipal Court Clerk’s Association (WMCCA) members.

Early registration discounts will subtract automatically from the fee if the registration is submitted prior to the deadline. All other discounts require the code in the left column to be entered on the registration form. Only one discount code can be entered on a registration form.


Discount Available

CEUs: 0.4, CEUs:

Program Number: 7360-15563

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