Nonprofit Skills: Public-Facing Communication for Board Members

This course provides you with the knowledge and skills required for effective public communication. It examines the key roles and responsibilities of nonprofit boards in public communication and describes the ways in which board members can earn and maintain public trust. You also learn best practices for creating a communications plan and describe various channels for communication. Finally, you identify strategies for reaching a diverse audience and explore best practices for handling crisis communications.

This course can be applied to the Nonprofit Skills: Board Fundamentals Certificate.


Online Expert Instruction

This course has an “Ask the Expert” feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible, usually within 24 hours.

Benefits and Learning Outcomes

  • Describe the role of the board in communicating with the public.
  • Outline the types of information that nonprofit boards are required to share publicly.
  • Demonstrate how to incorporate the mission into public communication efforts.
  • Explain how board members can maintain public trust and transparency in their organizations.
  • List the different channels that board members can use to communicate with the public.
  • Describe key elements of communication policies.
  • Explain the steps for creating a communications plan.
  • Describe best practices for public speaking as a board member.
  • Identify strategies for handling crisis communication.
  • List key measurements for evaluating communication performance.

Key Features

  • Mobile-friendly
  • Audio-enabled
  • Badge and credit-awarding
  • Real-world case studies
  • Fully accessible
  • Games and flashcards
  • Expert-supported
  • Video content


Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEUs.

Date: Open enrollment – Register anytime

Delivery Method: On-Demand Online

Platform: Other

Instructor: Online Expert Instruction

Fee: $79

CEUs: .3

Program Number: 7350-15826

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