• Describe the differences between common healthcare delivery models.
• Describe the types of services typically offered in medical offices, including general and specialty services.
• Define ancillary services and alternative therapies.
• Identify the various types and styles of communication used in a healthcare office.
• Review how verbal, non-verbal and written communication skills contribute to patient experience and outcome in a health care office.
• Demonstrate how patient records are used and regulated
• Complete tasks required for scheduling a patient.
• Describe common legal issues related to prescriptions and medication administration.
• Identify key legal and regulatory aspects of the healthcare environment.
• Analyze key ethical and legal aspects of the medical profession.
• Summarize common legal issues related to medical documentation.
• Identify equipment and supplies used to collect, store and process blood samples.
• Describe common phlebotomy techniques.
• List correct steps in the process of taking blood.
• Explain patient care before, during and after blood collection.
• Describe how to prepare and handle a blood sample.
• Identify the basic anatomy of the heart.
• List the steps needed to ensure the proper functioning of ECG/EKG equipment (calibration, standardization).

What do medical assistants do? Within the large and growing healthcare industry, medical assistants play a key role in keeping a healthcare facility running smoothly. They perform general patient care and handle routine administrative responsibilities that frequently include the following:

• Providing wound care
• Assisting with sutures and fractures
• Performing phlebotomy
• Obtaining vital signs
• Administering medications
• Assisting during procedures
• Labeling and processing specimens
• Preparing patients for and perform EKG