All fall 2020 courses and programs will be offered online. For more information, visit


Six Sigma Green Belt for Services and Transactions Certificate

Evaluating progress and tracking improvements are crucial to positively growing the short- and long-term benefits of an organization. The Six Sigma Green Belt for Services and Transactions Certificate examines nonmanufacturing operations within service and transaction environments (e.g., IT and health care). Through this program, you develop your ability to set and achieve goals by working in effective teams, measuring projects and tracking a team’s improvement over time. As a Green Belt, you’ll be part of a team spearheading improvements and cost-saving strategies for your organization.

Learning Outcomes

  • Define the DMAIC (Define, Measure, Analyze, Improve and Control) methodology
  • Identify and apply effective methods of tracking within your organization
  • Apply statistical tools to eliminate errors and reduce processing times
  • Classify your problem-solving methodologies
  • Evaluate your role as a team member within your organization
  • Use your skills to improve a real business process


To get started, enroll in Module I – Services and Transactions. Earn the certificate by completing both modules plus a capstone project.

Online course formats include live, course-paced, combined or on-demand. Blended courses offer both face-to-face and online components. View the session information on course pages for details.

Six Sigma for Services and Transactions – Module I
Recommended first course

3/23-3/25/2021 Live Online

Six Sigma for Services and Transactions – Module II

4/13-4/15/2021 Live Online


Still Have Questions? Contact Us.

Marcia Gabriel, Program Director

| 414-227-3378