The School of Continuing Education (SCE) at the University of Wisconsin-Milwaukee (UWM) is looking a hands-on, energetic, organized, and detail oriented individual to join a team of professionals in a dynamic, fast-paced, educational environment. The School of Continuing Education is the largest provider of professional development in Southeastern Wisconsin providing year-round lifelong learning through varied venues including short courses, workshops, and certificate programs. UWM SCE delivers online and blended instruction as well as educational opportunities via traditional classroom interaction in our state-of-the-art classrooms in downtown Milwaukee, and customized, onsite instruction at business locations and other unique locations throughout the city, region, and country.

This position will lead in a team environment functioning as program manager in the planning, development, delivery, logistics, administration, and evaluation of face-to-face and online noncredit courses in Elastomer Technology, Electrical Engineering, Facility Management, Industrial/Mechanical, Plastics Technology, Architecture, Sustainability and Water Technology programs areas. Program Managers are expected to support SCE’s commitment to ‘leading change’ through competency-based programming, promoting local and global collaborations, and introducing innovative programming to remain current with customer needs and changes in the work world. The successful candidate will assist the program director and business development manager with day-to –day operations of the program areas, including the scheduling of classes and instructional staff, promotion, and publicity tasks, writing and editing marketing copy and related tasks.

SPECIFIC DUTIES AND RESPONSIBILITIES INCLUDE:

Plan, coordinate and implement program activities

• Manage instructor relationships – including scheduling, directing travel arrangements, material coordination, contracting activities, and classroom preparation
• Manage participant relationships – answer curriculum-based questions from students, start-up programs/introduce instructors, resolve participant disputes, and seek opportunities to interact
• Initiate new program areas for program revenue generation, determine curriculum, investigate subject matter expertise needs and identify and recruit new instructors
• Write and submit training proposals for customized training and generate additional program revenue; Work with customized training consultants regarding logistics – classroom location, delivery of materials, and communication with participants

Research and Program Development and Evaluation

• Research new marketing avenues for traditional and professional associations that support Engineering, Sustainability, Architecture and Water Technology professionals
• Monitor enrollments and use data to identify strategic marketing needs/opportunities
• Investigate current trends and determine how best to support training needs
• Evaluate the current program activity make go/no-go decisions regarding class cancelations
• Evaluate new program formats – such as online training – and timely and relevant topics for new courses

Marketing Activities

• Coordinate with SCE marketing staff to develop marketing plans – defining audiences, maintaining “go to” lists, proofing and editing copy and budgets
• Assist with promoting and publicity of training and education programs
• Write copy and course descriptions when necessary
• Review and approve marketing pieces, both print and email
• Direct marketing activities for email announcements as needed

QUALIFICATIONS

Required

• Bachelor’s degree required
• Minimum 3 years relevant work experience including administrative, customer service, and sales
• Excellent, collaborative, communication skills including the ability to effectively interact with a diverse population
• Evidence of strong organizational, planning, analytical, and problem-solving skills.
• Proficiency in Microsoft Office Suite software
• Ability to maintain flexible hours including occasional evenings and weekends when necessary, to support programs

Preferred

• Experience working in engineering/manufacturing/architecture and/or sustainability environment a plus.
• Master’s degree and/or specialized training or certification in related subject matter including management, engineering and/or sustainability
• Experience working in higher education environment; adult programming responsibilities a plus
• Proficiency in Web Technology skills with documented experience posting and updating website(s); experience with Word Press and/or Canvas software a plus
• On-line technology experience facilitating programs or large interactive meetings using software such as Teams and Zoom
• Project Management experience that demonstrates the ability to successfully plan and execute deadline-driven projects with minimum supervision
• Demonstrated strong interpersonal skills that establish prior experience engaging and building relationships
• Demonstrated understanding of cost accounting principles including break-even/profit analysis for individual projects

OTHER PROFESSIONAL ATTRIBUTES

• Ability to effectively build partnerships and work in a team environment
• Excellent customer service skills
• Ability to remain adaptable and flexible to different situations and changes
• Ability to work effectively under pressure
• Ability to learn new systems, software, and processes quickly
• Ability to problem-solve and implement solutions that foster the mission of SCE
• Ability to develop, design, and implement educational training

SALARY: Salary will be based on qualifications and experience. The hiring range for this position is $43,010 (minimum) and $67,123 (maximum). This position has excellent fringe benefits including four weeks annual vacation.

TYPE OF APPOINTMENT: This is a full time, fixed-term terminal academic staff position, as an Outreach Specialist, renewable annually.

APPLICATION PROCESS: All applicants are required to apply online. UWM will not consider paper, emailed or faxed applications. The following link will take you directly to our position: https://jobs.uwm.edu/postings/31342

Additionally, applicants must complete all required fields and attach any required documents. Applicants must submit a cover letter, resume, and the names and contact information for three professional references. Your cover letter and resume must address your qualifications, experience, and knowledge as it specifically relates to the minimum and preferred qualifications of the position as well as why you are interested in applying for this position.

APPLICATION DEADLINE: *This is a continuous recruitment. Review of applications will begin on October 4, 2021. Applications received after October 3, 2021 may not receive consideration.

AA/EO Statement
UWM is an AA/EO employer: All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity/expression, disability, or protected veteran status.

Reasonable Accommodations
UWM provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact uwm-jobs@uwm.edu or 414-229-4463. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Confidentiality of Applicant Materials
UWM is a State agency and subject to Wisconsin’s Open Records Law. UWM will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin’s Open Records law. In certain circumstances, the identities of “final candidates” and/or the identity of the appointed applicant must be revealed upon request.

CBC and Reference Check Policy
Employment will require a criminal background check. UWM takes the prevention of sexual misconduct seriously. As such, you and your references will be required to answer questions regarding any past findings of sexual violence and sexual harassment or any pending allegations of sexual violence or sexual harassment.

Annual Security and Fire Safety Report (Clery Act)
For the UWM Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see http://www.cleryact.uwm.edu/, or call UWM’s Dean of Students Office, Student Union 345 at (414) 229-4632 for a paper copy.

Employment Authorization
In compliance with federal law, all persons at the time of their start date will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.