The School of Continuing Education (SCE) at the University of Wisconsin-Milwaukee (UWM) is looking for three hands-on, energetic, organized, and detail-oriented individuals to join a team of professionals in a dynamic, fast-paced, educational environment. The School of Continuing Education is the largest provider of professional development in Southeastern Wisconsin, providing year-round lifelong learning through varied venues, including short courses, workshops, and certificate programs. UWM SCE delivers online and blended instruction as well as educational opportunities via traditional classroom interaction in our classrooms in downtown Milwaukee and customized, onsite instruction at business locations and other unique locations throughout the city, region, and country.

Who We Are:

UWM, a doctoral/research intensive university, is Wisconsin’s premier public urban university and offers a comprehensive liberal arts and professional education at the undergraduate and graduate level to over 25,000 students. UWM takes pride in being a student-centered institution that is deeply committed to diversity in its student body, faculty and staff, and programs. Our tree-lined, 104-acre campus is located on Milwaukee’s upper-eastside, one of the city’s most attractive residential areas and home to many faculty, staff, and students. For more information, please visit our website at www.uwm.edu

What We Offer:

The initial hiring range is $13.50/hr (minimum) to $21.82/hr (midpoint). Individual candidates’ experience, education and qualifications will determine the appropriate starting rate at the time of hire. This position is in Salary Grade 16 – the full salary grade and range can be found HERE.
This position also offers an excellent benefit package, including health insurance, paid sick leave, personal, vacation and legal holiday time off as well as contribution towards the cost of several other employee benefits, including pension.

What You’ll Do:

This position provides administrative support for a department, group of professionals, or to the manager of a work group consisting of professional staff and subordinate supervisors in support of unit goals, under general supervision. In conjunction with the program manger this position is responsible for the success of the supported programs in terms of educational quality and financial outcomes. The position requires contact with prospective students, instructors, vendors, and internal service providers and supports a department and/or manager of a program area under general supervision. The position functions with a good deal of independence in terms of daily activities and decision making and requires excellent interpersonal communication skills.

JOB RESPONSIBILITIES INCLUDE:

• Scheduling logistics and securing resources for meetings, conferences, travel, and work unit operations
• Serving as a first point of contact for individuals and groups, providing basic organizational information via phone, in person and through other communication mediums, and routing more complex inquiries to the appropriate entities
• Collecting, analyzing, and preparing various communication materials from established sources utilizing technology mediums
• Sending, receiving, copying, and distributing communications to the appropriate entities according to established policies and procedures under general supervision
• Maintaining established methods and organizational systems directed at the maintenance of electronic/physical records related to work operations according to established policies and procedures

Minimum Qualifications:

• High school diploma or equivalent
• Two years relevant professional experience providing administrative, customer service, and/or data entry services
• Two years’ experience specifically providing customer service or equivalent working with a variety of personalities
• Proficient in Microsoft Office (Word, Excel) and Outlook and other web-based software
• Evidence of excellent communication skills, including telephone and email etiquette

Preferred Qualifications:

• Vocational, college or university attendance and/or degree
• Digital data entry (or equivalent) experience entering data into software and/or relational databases
• Experience supervising or leading workers and/or activities of groups in a higher education environment

OTHER PROFESSIONAL ATTRIBUTES

• Effectively build partnerships and work in a team environment
• Excellent customer service skills
• Ability to remain adaptable and flexible to different situations and changes
• Work effectively under pressure
• Ability to learn new systems, software, and processes quickly
• Problem-solve and implement solutions that foster the mission of SCE

How to Apply:

Applicants must submit a cover letter, resume, and the names and contact information for three professional references. Your cover letter and resume must address your qualifications, experience, and knowledge as it specifically relates to the minimum and preferred qualifications of the position as well as why you are interested in applying for this position. The application deadline is July 27, 2022.

In instances where the Search and Screen Committee is unable to ascertain from a candidate’s application materials whether she/he meets any of the qualifications, they will be evaluated as not meeting such qualifications. UWM will not consider paper, emailed or faxed applications. Apply electronically at: https://jobs.uwm.edu/postings/34703 by the application deadline as listed in the instructions above. Questions about this position should be directed to Yulia Siverikova at siveriko@uwm.edu.

AA/EO Statement
UWM is an AA/EO employer: All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity/expression, disability, or protected veteran status.

Reasonable Accommodations
UWM provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact uwm-jobs@uwm.edu or 414-229-4463. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Confidentiality of Applicant Materials
UWM is a State agency and subject to Wisconsin’s Open Records Law. UWM will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin’s Open Records law. In certain circumstances, the identities of “final candidates” and/or the identity of the appointed applicant must be revealed upon request.

CBC and Reference Check Policy
Employment will require a criminal background check. UWM takes the prevention of sexual misconduct seriously. As such, you and your references will be required to answer questions regarding any past findings of sexual violence and sexual harassment or any pending allegations of sexual violence or sexual harassment.

Annual Security and Fire Safety Report (Clery Act)
For the UWM Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see http://www.cleryact.uwm.edu/, or call UWM’s Dean of Students Office, Student Union 345 at (414) 229-4632 for a paper copy.

Employment Authorization
In compliance with federal law, all persons at the time of their start date will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.