University of Wisconsin-Milwaukee

Explaining. Please post the message below to Canvas and your syllabus and also talk to your students about what Progress Reports are and what they do. Let them know when they might expect them from you, and how they can access and read them.

Language for Course Syllabus and Canvas Page
UWM uses Navigate360, a powerful tool dedicated to student success. There are numerous benefits to you as a student to engage with the platform and mobile application, including learning about academic resources, setting up study groups in your courses, making appointments with your academic advisor, getting reminders on important dates, and much more.

In addition, Navigate360 allows instructors to send Progress Reports to students throughout the term, allowing for updates on your academic progress in a course in addition to your grade. Certain reports may encourage academic advisors or other support staff to provide outreach to you as well. You can log into the platform here:  https://uwm.guide.eab.com/ or by finding the Navigate360 link under the Current Students tab on the UWM home page. More information on how you can use Navigate360 and the app, including tutorials, can be found on UWM’s Navigate360 website.

Instructions for Students
To view the progress reports submitted by your instructors,     

1. Log in to Navigate360 using the Current Students drop down from the UWM homepage.
2. Select “My Docs” from the menu of icons. 
3. Select “Progress Reports” and click the name of your instructors to view details.

Submitting. Instructors can submit a progress report or alert for a student at any time by selecting Navigate360 on the Faculty/Staff tab of the UWM homepage (a tutorial is available here). To participate in the campaign, please follow the link in the invitation email you received. When writing the reports, please provide a level of detail that will be helpful to students, advisors, success coaches, and the Student Success Center.

Routing. New progress report reasons that reinforce positive course performance are received by students directly.  When someone submits a progress report on a student that is struggling academically, that student and their advisor both receive a notification from Navigate360. When logged in to Navigate360, the student and the advisor will both see the “Reason” you selected (e.g., “Missing Work”) and any explanation you provided. In addition, if you chose to refer the student to a resource, that office will reach out to the student. This chart shows how such progress reports are routed:

Instructors and others may also submit an “Alert,” which leads the assigned office to create a case and reach out to the student:

Reaching Out. The advisors in your school or college may be contacting students who receive progress reports but that outreach varies by school or college.

Reaching out to students can be a significant challenge. Advisors may attempt to call, text, or email students.  Many will make multiple attempts to reach students, but they won’t always be successful. The Student Success Center will also reach out to all first-year students who receive a negative progress report.

It’s also critical that instructors continue, when possible, to reach out to students as well. Progress reports are just one additional tool to aid student success and prompt conversations with students, and when they work they can work very well. But the course instructors are still the most critical partner in helping students succeed.

Q: How do I get access to the Navigate360 platform for myself or others in my office?
A: Contact your unit’s Navigate360 Taskforce representative or navigate-support@uwm.edu.

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Q: How do I log in to the Navigate360 platform?
A: Undergraduate students can access Navigate360 through https://uwm.guide.eab.com/ on a desktop OR download the Navigate360 Student mobile app and log in using their ePanther ID and password.

Faculty and staff members can access Navigate360 through https://uwmilwaukee.campus.eab.com/ on a desktop and log in using their ePanther ID and password OR department login. Please contact navigate-support@uwm.edu if your unit would like to set-up a unique department login.

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Q: How do I download the Navigate360 Student mobile app?
A: Undergraduate students only: Android app on Googleplay | Download on the App Store

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Q: How often is the data in the Navigate360 platform updated?
A: Data in Navigate360 is pulled from the UWM Data Warehouse nightly. Any changes made to a student’s record in PAWS will be reflected in Navigate360 the next day.

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Q: Are student notes subject to FERPA and Open Records laws?
A: Yes, student notes in Navigate360 are part of a student’s educational record and subject to FERPA and Open Records laws.  Educational records are all the records maintained by the University of Wisconsin-Milwaukee about individual students, with seven exceptions:

• Personal notes of UWM faculty and staff
• Employment records
• Medical and counseling records used solely for treatment
• Campus Security records
• Financial records of a parent or spouse
• Confidential letters and statements of recommendation placed in your records before January 1, 1975
• Confidential letters and statements of recommendation for admission, employment or honorary recognition placed in your records after January 1, 1975, for which you have waived the right to inspect and review

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Q: How are student milestones determined? How is a student’s overall risk determined? 
A: Student milestones are determined by each school and college. If you are interested in reviewing or reevaluating your students’ milestones, see your school/college SWAT Team representative.

A student’s risk score is a qualitative measure determined by the EAB Risk Model, which incorporates over 20 data points on a student’s record, including but not limited to: attempted/completed credits, cumulative/term GPA, high school factors (school size, GPA, ACT/SAT scores), and demographic information. Based on the EAB algorithm, a student will then be classified as low, moderate, or high risk. This information is only available to professional staff; a student does not have access to their own risk score.

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Q: Who or what determines how much access to data I have in the tool?
A: Navigate360 identifies 7 different “roles” within the tool, which depend on your job responsibilities. If you are interested in how these roles are determined, see your unit’s SWAT Team representative.

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Q: Are trainings available?
A: Yes, there are various scheduled trainings throughout the year, see the UWM Navigate360 website for updates. There are also a variety of resources and guides on the site for users to review. The Navigate360 Help Center is also a great resource for tips and tutorials – just click on the ? in the top right corner when you’re logged into the platform.

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Q: Who can I contact if I have additional questions about the tool?
A: Your unit’s SWAT Team representative should be your first contact. If they are unable to satisfy your request, contact the Navigate360 Leadership Team at navigate-support@uwm.edu.