HBI Fall Virtual Colloquium

Join the Helen Bader Institute for Nonprofit Management for our Fall 2021 Virtual Research Colloquium. See below for more information.

Moving Beyond Transactions: A Qualitative Look at the Characteristics of Transformational Relationships Leveraged by Nonprofit Staff in Their Work in the Community

November 22 @ 12:00 pm 1:00 pm

Presenter: Catherine (Draeger) Pederson, PhD

Abstract: The purpose of this study was to identify the characteristics of transformational relationships, in contrast to transactional encounters, and how nonprofit staff leverages them to improve nonprofit effectiveness. This research addresses the dissonance between transformational change needed in struggling communities and the transactional work required by nonprofits to serve those communities continuously. Throughout the Literature, there is a consensus that nonprofits should have a level of accountability to their beneficiaries and funding partners. Still, there is limited consensus about what evaluation method(s) offers the best measurement of nonprofit effectiveness and outcomes. Benjamin’s (2008) research observed a model that included tracking short- and long-term outcomes focused on external changes by participants and organizational capacity/building.

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