Having Trouble with Technology?
This page is your go-to guide for troubleshooting common tech issues in university housing. Whether you’re having problems with computers and printers or internet and Wi-Fi connections, we’ve got resources to help. Explore the sections below for quick fixes, tips, and guidance on when to submit a work order for more complex problems.
In the 2025–2026 academic year, UWM University Housing discontinued cable TV service in residence halls due to low usage and cost-saving efforts. Students are encouraged to use personal streaming platforms (e.g., YouTube, Roku, Apple TV, Netflix, Hulu) for entertainment.
In-Room Internet Access
University Housing offers wireless internet in all rooms/suites/apartments provided (and supported) by Boldyn. Individual, private wireless routers are prohibited in University Housing. Residents will also have the option to connect via one wired data jack in their room. Ethernet cords are not provided; however, they can be purchased at any of the building Service Desks. To split the ethernet (wired) connection, roommates will need to purchase a DUMB switch.
How To Connect to ResNet
Prior to connecting to University Housing WiFi (MyResNet), residents will need to create an account and authorize their wireless device(s). This can be done before arriving on campus.
- From any internet-compatible device, open a browser and go to uwm.hed.boldyn.com.
- Sign in using your UWM credentials and create an account.
- After account creation, sign back in and click on “show WiFi password” under Add Devices tab. You may keep the password shown or change it to something unique.
- Connect to the network.
- Navigate to the wireless settings on each device.
- Connect to MyResNet-5G (Always use 5G if your device is compatible. Only use 2G when using a 5G-incompatible device.)
- Enter your WiFi password when prompted. (Enable “auto-join”)
Wifi/Network Support
You can access your account at any time by logging in at uwm.hed.boldyn.com.
If you have registration or connectivity issues, a support representative is available 24 hours a day to assist.
Email: support.hed@boldyn.com
Phone: (855) 868-7158
Online: uwm.hed.boldyn.com
Residents have access to the computer labs and workstations in all University Housing Facilities, which are open 24 hours a day.
Courtesy computers for short-term use are also available in the lobby of most University Housing locations.
University Housing Facilities also provide access to campus printing services (fees apply). WEPA print stations can be accessed directly from your personal digital devices, as well as through community workstations. Visit UWM Technology Resources for instructions and a list of WEPA stations across campus.