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Modeling, Analyzing and Redesigning Business Processes

Business processes are the natural activities you perform that produce value, serve customers and generate income. Unfortunately, most organizations are set up to manage tasks, instead of processes. Learn how process modeling provides a simple, yet powerful method for analyzing wasted time and resources and how to redesign them for efficiency and better service. Rediscover your core business requirements and streamline the ways in which they are achieved.

This course can be applied to the Business Analysis Certificate.

Who Should Attend

  • Business analysis managers
  • Business or technical analysts
  • Operations managers
  • Operations analysts
  • Development managers
  • IT or development managers
  • Systems analysts or managers
  • Project managers
  • Requirements engineers

Benefits and Learning Outcomes

  • Document processes for business requirements or business process modeling initiatives
  • Recognize and remove activities and process flaws that do not add value
  • Engage business leaders, users and customers in process change efforts
  • Define process boundaries, identify stakeholders, and capture input and output gaps using the system map
  • Document the current state of the business processes using the “best” tools and techniques
  • Define and capture most meaningful performance metrics
  • Analyze processes and develop future state
  • Use process tools to develop business requirements

Course Outline/Topics

Seminar Outline

1.       Business Analysis

2.       Systems Thinking

a. System Map

b. Gap Analysis

c. Link to Requirements

3.       Process Mapping and Analysis

a. Top Down Chart

b. Block Diagram

c. Activity Chart

d.Workflow Diagram

e. Cross-Functional Chart

f.  Types of Improvement


h. Process Metrics

4.       Translation to Requirements

a. Link to Requirements

b. Use Cases


Business Analyst Essentials or equivalent experience


Please note that the April session of Business Process Modeling has been canceled. Please register for the October session.

Amanda was very knowledgeable and engaging – an excellent teacher!

— Kim Smyrneos, class participant

Amanda is one of the best instructors I’ve experienced. The amount of new information and techniques will prove to be invaluable.

— David McQuinn, class participant

All sessions are Face-to-Face unless otherwise noted.

Tue.-Wed., Mar. 15-16


Location: UWM School of Continuing Education

Instructor: Ralph Smith

Fee: $845

CEUs: 1.4, PDUs: 14, PDHs: 14, CDUs: 14

Program Number: 5025-8596

Registration Deadline: Tue., Mar. 15

Register Now