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Labor Relations Training for Managers and Supervisors in a Unionized Setting

As a front-line supervisor or manager, you continuously face new employment challenges. Obtain the tools to tackle those challenges, and build the knowledge to oversee contract regulations with conviction.

This class has been approved for 12.75 general credit hours toward PHR, SPHR and GPHR recertification.

This class has been pre-approved by the Society for Human Resource Management for 14 Professional Development Credits (PDCs) towards the SHRM-SCP or SHRM-CP.

This course can be applied to the following certificates:
Human Resources Management
Labor Relations Certificate

Benefits and Learning Outcomes

  • Understand laws every supervisor should know
  • Comprehend arbitration and how it differs from a trial
  • Avoid unnecessary grievances

Course Outline/Topics

As a front-line supervisor or manager, you face new employment challenges. This program provides the tools you need to deal with those challenges. You gain the knowledge and confidence to deal with union contract regulations. An effective supervisor or manager today must be able to spot potential problems early and solve those problems before they become costly grievances or lawsuits.

For the program agenda, click More.

Program Agenda

Day One: 8:30am-12pm
Introduction to Unions

  • Common reasons why employees choose a union
  • The supervisor’s role in union relations
  • The union steward – the proper role
  • An employee’s right to union representation – understanding the NLRB’s “Weingarten” Decision

Day One: 1-4pm
Knowing and Understanding All of the Rules

  • Administering the union contract while maintaining productivity
  • Labor and Employment Discrimination laws every supervisor should know
    – National Labor Relations Act
    – Title VII of the Civil Rights Act of 1964
    – The Civil Rights Act of 1991
    – The Age Discrimination in the Employment Act
    – The Americans with Disabilities Act
    – The Family and Medical Leave Act
    – State Workers’ Compensation Laws
  • Conducting an Effective Investigation
  • Employee Discipline
    – Making it Stick

Day Two: 8:30-11:30am
The Grievance Process and Arbitration

  • What is the purpose of the Grievance Process?- Discovery
    – Reaching settlement
  • What is Arbitration and how Is it different From a trial?
    – Format
    – Binding Nature
  • Effective contract administration – how to avoid going to arbitration
  • Living with one another: developing a non-confrontational relationship
  • Avoiding unnecessary grievances
  • Effective use of the grievance procedure
  • Alternatives to arbitration

Day Two: 12:15-3:30pm
What the arbitrator looks for

  • Disputes over employee discipline
  • Disputes over contract language
  • Some common issues which frequently arise at arbitration
    – Past practice on contract interpretation
    – Making sure the penalty fits the crime
    – Credibility issues
    – Language of the contract
    – Language of limitation

Winning Arbitration Strategies

  • Preparation for arbitration – winning your case before the hearing starts
  • Testifying at the arbitration hearing
  • How the arbitrator really decides cases

“I would recommend this class to all supervisors.”

— Terry Krueger, Supervisor, Albert Lea Medical Center

“This seminar was more than I expected.”

— Donald Brent, Station Manager, US Postal Service

All sessions are Face-to-Face unless otherwise noted.

Tue.-Wed., Oct. 4-5


Location: To Be Announced

Steven Bierig
Harry Secaras


$845 if you register by Mon., Sept. 19.
$895 if you register after Mon., Sept. 19.

CEUs: 1.4

Enrollment Limit: 30

Program Number: 5045-9071

Registration Deadline: Tue., Oct. 4

Register Now