Service Requests

Please DO NOT use iServiceDesk to report building emergencies!

7 a.m. – 4:30 p.m. → Call (414) 229-4742 or (414) 229-4496

4:30 p.m. – 7 a.m. → Call (414) 229-4652

4:30 p.m. – 7 a.m. → Call (414) 229-9911

Non Emergency Building Requests

All general work requests (e.g. clogged toilet, broken lock, temperature issues) should be submitted through iServiceDesk.

Users must be on UWM Wi-Fi to submit a request through iServiceDesk. Remote users may submit requests through email: servicerequest@uwm.edu.

Questions can be directed to the Work Order Center:
(414) 229-4742
(414) 229-4496
servicerequest@uwm.edu

__________________________________________________________________________________________________________

University Housing

University Housing work requests (e.g. clogged toilet, broken lock) can be submitted through the University Housing website.

Notice about building temperatures: In accordance with Governor Jim Doyle’s Executive Order 132 dated November 21, 2005, the Department of Administration issued guidelines related to temperature, humidity, hours of operation and other variables that affect energy usage. The main focus of the regulations is thermostat settings, which will be 68 degrees in the winter (60 degrees during unoccupied hours) and 76 degrees in the summer. The regulations also require that room lights and office equipment be turned off when not in use and prohibits the use of space heaters and fans.

Permitted Requestor Form & Related Information

iServiceDesk Permitted Requestor Form PDF-3

UBR List

Submit Service Request

Requests for work should be submitted through iServiceDesk. The iServiceDesk site is designed to provide a user-friendly mechanism to report facility issues and interact with the Facility Services Department.

Login Information

Key Requests, Key Queue Requests, Project Requests, and Request/Work Order Searches can be completed by authenticating with your iServiceDesk login.

  • Service Requests, Changeable Work Order Requests, and Search by Number do NOT REQUIRE a log in
  • Please note that your ePantherID and password are NOT the login credentials for iServiceDesk. If you have an iServiceDesk login and have forgotten your password, please contact Ethan Pape or Karen Nelson.
  • In order to have an iServiceDesk login set up, your UBR must approve your access. Please have your UBR fill out the UBR Permitted Requestors form and email it to:
Ethan Pape
USRB-136C
414-229-3259
etpape@uwm.edu
Karen Nelson
USRB-130
414-229-4742
nelso566@uwm.edu

 

Instructions