Please report urgent matters & building emergencies by phone:
Non Emergency Building Requests
All work requests for general building issues (e.g. clogged toilet, broken lock, temperature issue) should be submitted through the iServiceDesk button, below.
(414) 229-4742
(414) 229-2691
servicerequest@uwm.edu
University Housing
University Housing residents can submit general work requests (e.g. loft builds, pest problems, clogged toilet, broken lock) through the University Housing request form.
Notice about building temperatures: In accordance with Governor Jim Doyle’s Executive Order 132 dated November 21, 2005, the Department of Administration issued guidelines related to temperature, humidity, hours of operation and other variables that affect energy usage. The main focus of the regulations is thermostat settings, which will be 68 degrees in the winter (60 degrees during unoccupied hours) and 76 degrees in the summer. The regulations also require that room lights and office equipment be turned off when not in use and prohibits the use of space heaters and fans.
Accessing webTMA to view Request/Work Order Status & ChargesTo view facilities work requests and work orders, authorized requestors will need to login to webTMA 7 at uwm.webtma.com. Please note that you have be setup as a requestor in webTMA to be able to login and view previous work requests. If you are not sure if you are set up as a requestor, you can either try using the service request form and see if your name appears in the “Requestor Name” dropdown field, or email the facilities service desk.
Login ID’s for requestors are standardized and consist of the first letter of your first name, followed by your full last name and the letter “r” all lowercase, ex: John Smith -> jsmithr. You will be given a password when your account is first created and this can be changed by the individual after first logging in. Instructions are below in the “webTMA 7 Tutorials” section.
If you need to view work orders beyond what is available in the “Request Status Browse” function (i.e. work orders that were not requested by you) please reach out to TMA Administrator Adam McLimans at mcliman3@uwm.edu to get setup as a full TMA user.
If you believe you have a requestor profile but need a password reset, please email Adam McLimans at mcliman3@uwm.edu.
Please see the video below on “webTMA 7: Additional Requestor Functions” on how to utilize webTMA once logged in.
Staff needing to make key requests and/or view work order charges in webTMA need to be approved by their Divisional Finance Officer (DFO) as a permitted requestor. The form linked below needs to be filled out by both parties and emailed to both mcliman3@uwm.edu and servicerequest@uwm.edu. Questions about the form and/or process can also be directed to these email addresses.
webTMA Permitted Requester Form
DFO List
Submit Service Request Requests for work should be submitted through the webTMA request portal. The request portal is designed to provide a user-friendly mechanism to report facility issues and interact with the Facility Services Department. Key Requests can be completed by authenticating with your webTMA login. Login Information