FAQs on COVID-19 and Accessibility Concerns

During the suspension of classroom instruction, ARC remains available for students, faculty, and community. ARC is open and operating Monday – Friday, 8 a.m. – 4:30 p.m. All appointments and services will be conducted via phone, email, or virtually.

Online Coursework Tips

Courses will be taught online from March 30th to the end of the semester. Online learning may be a new experience for you, but don’t worry… here are some tips we’ve put together to help make this experience a positive one.

Online Coursework Tips

This FAQ is an attempt to answer most questions.  Please email archelp@uwm.edu if you have any other questions.

Alternative Testing

How will students approved for alternative testing take exams?

Until further notice, ARC will not be proctoring exams in person while the University’s instruction remains online only. The beginning of remote learning for all in-person classes means that exams will also need to be completed remotely.  Your instructors will be communicating changes with you so make sure you are checking email or any other course communication platforms regularly. If you have questions, please communicate with your instructors to discuss your exam accommodations in their courses.  ARC is available to instructors and students to consult about unique circumstances.

Instructors can extend testing time in Canvas following the guidelines outlined in this document.  https://community.canvaslms.com/docs/DOC-13053-4152276279

Captioned Media

Are there any changes with captioned media?

No, there are no changes.  If you need another copy of the video request form, please email your request to caption@uwm.edu.  If you have a DVD to caption, please leave it with ARC staff in the main office (Mitchell Hall, room 115).

Can I add and edit captions in Canvas?

Yes, you can add and edit captions in Canvas by following the guidelines outlined in this article https://kb.wisconsin.edu/dle/90376.

Captions Required for Live Classes Online

Standards published by the World Wide Web Consortium (WC3) suggest that real-time captions are provided for all real-time online presentations.  More information about this standard is available at W3C Captions (Live).


How will peer note-taking for a traditional lecture class transition with the move to online classes?

ARC does not generally provide note-takers for online classes.  We will advise note takers to continue providing note taking services if you are providing live or recorded lectures.  Note-taking services will not be continued for courses that do not have a lecture component.

Real-Time Captioning

Yes, the same real-time captionists will continue to provide captioning services for live and recorded lectures.

Sign Language Interpreting Services

Will sign language interpreting services continue to be offered?

Yes, the same sign language interpreters will continue to provide interpreting services for live and recorded lectures.

Accessibility Tips for Online Courses

  • Accessible Teaching in the Time of COVID-19
  • Create and Verify PDF Accessibility
  • With any on-line/video demonstrations or visual substitutions for “hands-on” classroom activities, please consider offering detailed verbal descriptions of the activities and visual information provided. This will enable increased access, in the event that you have a student in your course who is blind or visually impaired, and will also be helpful for many other students (universal design).

Tip from UWM instructor, Dr. Kelly Kohlmetz

I have used Collaborate Ultra to proctor testing for students with disabilities.  This allows me to watch them (I’ve used webcam but students could use their phones) while they take the tests.  This allows students to still ask questions of the instructor if needed.  For online tests, I use Zoom rooms (free and 40-minute limit is being waived) to watch students (via webcame) and have the student share their screen with me so I can see they aren’t visiting other sites.