Visit the UWM TechTraining Online Training site for online Teams Calls training opportunities! Learn the basics of Teams Calls such as settings, answering a call, one click-dialing, voicemail setup and more.

Download Teams Calls training manuals:

• Microsoft Teams: Calls (PDF)
• Microsoft Teams: Calls for Shared Phone Numbers (PDF)

NOTE: If you are sharing links to these manuals, right click on the link above and choose Copy Link Address/Location and then paste that link in your message. If you open the link and copy the URL in the address bar and send it to others, those opening the link will not have the correct permissions to view the file.

Want to see Teams Calls in action? Watch this demo to see all the features of Teams Calls (approx 10 mins).

Visit the UWM KnowledgeBase to learn more about Teams Calls:

• Teams Calls
• Preparing Your Settings for Calls
• Microsoft Teams Calling Features
• Configure Click to Call Dialing from the Web to Work
• Place a Call on Hold
• Set a Delegate for Your Phone
• Transfer a Call
• Set Headset and Computer to Ring Simultaneously

This UWM KnowledgeBase article explains how to set up a person as a delegate for someone else’s phone number.

This UWM KnowledgeBase article has information about using a Microsoft Teams Call Queue to manage a shared phone number, such as at a front desk or a departmental phone.

Download the course manual to learn about all features of shared numbers:
Microsoft Teams: Calls for Shared Numbers

NOTE: If you are sharing the link to this manual, right click on the link above and choose Copy Link Address/Location and then paste that link in your message. If you open the link and copy the URL in the address bar and send it to others, those opening the link will not have the correct permissions to view the file.

Please see the Teams Devices page for more information about what devices are compatible with Teams and how your department can purchase them.

For more information about using Teams, please visit the What’s Teams? page. This page has many resources including Quick Guides, an online demo, UWM KnowledgeBase articles and online tutorials.

If you have questions about Teams Calling or the project please review the FAQ page.