Student Affairs IT Services provides technology support for a variety of services at the University of Wisconsin-Milwaukee. Support is always available during normal business operating hours. For services that operate regularly outside of normal business hours the After Hours Support Request form can be used to request assistance for critical/timely situations.
Daily Support Hours
| Business Hours | After Hours | ||
|---|---|---|---|
| Monday – Friday | 7:30 a.m. – 5:00 p.m. | Monday – Friday | After 5:00 p.m. |
| Saturday – Sunday | All Day |
Technology services supported after hours are as follows. Only technologies as defined below will be addressed via the After Hours Support Request form. Issues that affect a single individual or issues normally handled by central campus support, will be handled the following business day.
- Cash Registers
- Connection Issues
- Credit Card Terminal Issues
- Student ID Issues
- GuestPass
- Housing Management System (HMS)
- Security Cameras
- Swiper Student ID Event Swiping
Fill out all required fields and submit the form. IT staff will be notified via email and text message. A technician will contact you via phone (usually within 30 minutes), once they assess the issue.
Special Events Support
Technology staff may also provide support as needed for special events during non-business hours on a scheduled basis. You must contact IT Services a minimum of 1 week before the event to make sure prep work can be done and resources are available.
Non-Emergency After Hour Request
Resolution of any problem during non-business hours may be dependent upon the nature of the problem and the availability of resources or service and parts from third party vendors. IT will assess a reported problem and determine a reasonable resolution plan based upon the severity of the problem and resources required. IT will work to resolve the problem as quickly as possible. For a problem that requires more than four hours to resolve, a status message will be forwarded to the community; the medium will depend on the nature and type of system failure.
IT support for an individual’s computer (related to hardware, operating system, application software including email, and remote network connectivity) or for computers in labs or classrooms is handled by the UWM Help Desk.