Refer

Consider the situation and determine the appropriate next steps and appropriate available resources.

Does the student need immediate assistance?

Yes

  • The student has a weapon and is threatening to use it,
  • is threatening immediate serious self-harm or harm to others,
  • or has engaged in a behavior that requires medical attention

What to Do

If there is an imminent danger to the student, you, or others:

Call UWM PD (414-229-9911) or 911

I’m Not Sure

  • Signs of distress are visible, but the severity is unclear.
  • The interaction has left you feeling uneasy or concerned about the student and you’re not sure how to proceed.

What to Do

  • Consult with Counseling Services (414-229-7429) on how best to support the student.
  • Contact the UW Mental Health Support Line 24/7 (888-531-2142)
  • Utilize the national crisis line (988)

No

  • I’m not concerned for the student’s immediate safety, but they are having significant academic and/or personal issues and could use support.

What to Do

Mandatory Reporting

In addition to referring a student to resources, any sexual misconduct, intimate partner abuse (including dating and domestic violence), stalking, protected-class discrimination or harassment, or related retaliation must be reported to the Title IX Office. It is important to disclose your status as a mandated reporter and help to connect students to a confidential resource if that is what they prefer. Confidential resources are identified with this symbol:

For questions regarding these issues or the obligation to report, please contact The Title IX Office at 414-229-7012.

Campus Resources

  • Counseling Services:
    • Student Health and Wellness Center Counseling: 414-229-7429
    • UWM at Waukesha Counseling: wak-counseling@uwm.edu (This is a confidential email address that is only accessed by the Counseling Department)
    • UWM at Washington Co. Counseling: wsh-counseling@uwm.edu (This is a confidential email address that is only accessed by the Counseling Department)
  • Crisis Services:
    • UW Mental Health Support Line 24/7 – call or text (888-531-2142) or chat using the support line portal
    • Ascension Columbia-St. Mary’s Emergency Services (24/7) – 414-291-1200
    • Milwaukee County Crisis Line: 414-257-7222
    • Washington County Crisis Line: 262-365-6565
    • Waukesha County Crisis Line:
      • Business Hours: 262-548-7666
      • Non-Business Hours: 262-547-3388
  • 24/7 Suicide Prevention Hotlines
    • UW Mental Health Support Line 24/7 – call or text (888-531-2142) or chat using the support line portal
    • National Suicide Prevention Lifeline: 988
    • Trevor Lifeline for LGBTQ Youth: 1-866-488-7386
    • Veterans Crisis Line: 1-800-273-8555 (press 1)
    • Crisis Text Line: 741-741
  • Victim Survivor Support: 414-229-4582, victimadvocacy@uwm.edu
  • Dean of Students: 414-229-4632, https://uwm.edu/deanofstudents/
  • SHAW Medical Services: 414-229-7429, https://uwm.edu/wellness/

What’s Next?

If You Remain Concerned About the Student

  • Consult with SHAW Counseling Services regarding best strategies moving forward.
  • Consult with others who know the student and/or should be aware of the situation. Follow department protocols.
  • Circle back with the student after a referral to a support resource to check in.
  • Contact the Dean of Student Office for guidance at 414-229-4632 or dos@uwm.edu. Use the uwm.edu/reportit tool.
  • Understand that due to privacy regulations, it may not always be possible for other campus resources to provide you with detailed information after a student referral.

Practice Self Care Strategies When Supporting Students

  • Set good boundaries and refer the student to appropriate resources for support.
    • Example statement: “I care about you and am here for you, but there are others on campus who would be better able to help you deal with the emotions that you are experiencing.  I can help you get in touch with them and am always happy to support you in making these connections.” 
  • Consult with others if you feel uncomfortable or feel the situation has gone beyond your normal role. Trust yourself and set limits!
  • Seek help when feeling stressed, anxious or down. You don’t have to “go it alone.” UWM’s Employee Assistance Program offers confidential and free services. Find more information at: uwm.edu/hr/eap/