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3/30/2020
Operational Changes for Norris Medical Center and University Counseling

Norris Health Center and University Counseling continue to monitor the evolving situation concerning COVID-19 and work hard to deliver care to our students at this time.

It in order to keep our students and community safe we will be temporarily changing the way in which we deliver services. All individuals should be following public health guidance on social distancing which is essential at this time. In many cases, we can help you over the phone or help connect you to services. It is unclear how long we will need this change as the situation around us continues to change rapidly but will keep you updated regularly.

If you call and are on hold or receive a voicemail please know that we are working to help every individual who calls.

Medical Services

  • Medical services will continue in-person services to students at this time.
  • No routine appointments will be made at this present time.
  • Norris Health Center dispensary will be open at this time.
  • Students who are in need of immediate care issues may be able to get same day appointments.
  • All students entering the building will need to wear mask while inside to decrease their and others exposure.
  • Students who may have respiratory symptoms or fever will be asked to enter through an alternate entrance.
  • Because of the present public health guideline, we are unable to test for COVID-19 at present.
  • All students must call in advance (414) 229-4716 for any services, as this is a rapidly evolving situation and in-person services may change.

Counseling Services 

UCS is currently providing telehealth (phone and video) based counseling and case management services. In-person services remain unavailable at this time.

  • Current services offered to those who have current/ongoing relationships with UCS include short term phone or video telehealth counseling, case management and referral, and medication checks through UCS psychiatry.
  • Current services offered to students without an established relationship with UCS are short term phone or video telehealth counseling, and case management and referral.
  • We remain open for phone crisis consultations during business hours. This service can be reached by calling (414) 229-4133. For after hours-crisis assistance use these resources.

Survivor Support and Victim Advocacy

  • Victim advocacy services will not be open for in-person services starting Wednesday March 18.
  • Students can call 414-229-4582 or email victimadvocacy@uwm.edu for assistance.

UWM students who have concerns about symptoms or potential exposure are encouraged to call NHC at (414) 229-4716 to speak with a medical professional who can provide additional guidance. If traveling it is advisable to closely watch CDC COVID-19 travel updates.

For reliable information and the latest UWM COVID-19 updates, please visit the UWM Information on Coronavirus (COVID-19) website.  This page includes Tips for Coping with COVID-19 concerns which may be useful at this time.


Your on-campus health and mental health services are here to assist you in identifying, understanding and responding to your health care needs through medical and mental health care and health promotion programs; and to assist the UWM campus community through collaborative partnerships designed to enhance the university’s academic and community service mission. Our staff will be your partner, providing treatment if you are ill, injured, or in distress, and assist you in understanding your health needs and in learning to make healthy choices on a daily basis.

If you have a medical or mental health emergency when our operations are closed Call 911 or UWM Police 414-229-9911 (9-911 campus phone) for immediate assistance. More information about 24-hour community resources can be found at https://uwm.edu/norris/health-services/emergencies/, https://uwm.edu/mentalhealth/get-help-now/, and https://www.aurorahealthcare.org/healing-advocacy-services.

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Contact Us
Appointments: 414-229-4716
Fax: 414-229-4161
Mon. - Thur. 8:00am - 4:45pm
Fri. 9:00am - 4:45pm
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