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SOIS Research Presentation: What makes Social Q&A Sites Credible?
February 22, 2023 @ 12:00 pm
Due to inclement weather, this event is now fully virtual. Join virtually here.
Wednesday, Feb. 22, 2023 | 12:00 – 1:30pm
Wonchan Choi, Assistant Professor
School of Information Studies
Abstract:
Social question-and-answer (Q&A) sites have the potential to serve as a useful source of online information based on their content-focused and collaborative nature. Although previous research has examined various attributes of high-quality information on social Q&A sites (e.g., best answers), relatively less attention has been paid to what affects users’ credibility assessments of information in the social Q&A context. This presentation introduces an ongoing project aiming to develop a platform-specific framework for web credibility assessment on social Q&A sites. In particular, preliminary findings of an online survey study (N = 598) exploring various cues and heuristics influencing users’ perceptions of web credibility in the social Q&A context will be discussed.