In 2023, the work of User Services staff had a measurable impact on our university community. Here are some highlights of our engaging services, information literacy expertise, and student-focused advocacy efforts.

Engagement and Outreach

Our dynamic spaces, novel programming, and meaningful community partnerships help make UWM a radically welcoming place.

Students enjoyed86hours of therapy dog cuddles in the Library
Chancellor Mone and Provost Daire handing out coffee and donuts to students in the library lobby1,760 donut holes & 8 gallons coffee shared with students during the Chancellor’s study break events
Hours spent35partnering with Student Health and Wellness
The User Services Division is a key partner in campus outreach efforts aimed at future UWM students. Introducing students to library services and research skills helps set them up for success when they begin college.

Services by the Numbers

User Services staff provide flexible and convenient services that support UWM community members near and far.

Library Research Guide260,792Views in 2023
Library Tutorial Video34,023Views on YouTube
Research Consultations w/341User Services Librarians
Chat Questions Answered1,449via Ask-a-Librarian Chat

We reached 5,844 students with library workshops

User services librarians taught 286 information literacy instruction sessions to students of all levels. Use the Library Instruction Request Form to book a workshop for your class!

The librarians are great at working with students. Having the students meet with a librarian puts a human face on what can feel like an imposing structure. The librarians are experts in their field, so it’s great to be able to utilize this valuable resource.”

“Most instructors do not realize how difficult it is for students to conduct research. Every class which has a research paper needs this instruction.”
Instructor praise for librarian-led information literacy instruction (shared in 2023)

Advocacy and Expertise

In 2023, the User Services Division increased support for key UWM degree programs, and librarians continued to lead campus with expertise in open and affordable educational resources and pedagogy.

New Hires

photo of William White
William White, Health Sciences Librarian
photo of Kierra Holst
Kierra Holst, Business Librarian

Two full-time librarians joined the User Services team in 2023 in roles that support students, instructors, and researchers affiliated with the College of Health Professionals and Sciences and the Lubar College of Business.

Open Access Advocates

User Services librarians organized discussions to highlight open access publishing options, taught workshops, and created resources to support open and affordable education at UWM. Here are some ways User Services librarians rose to the challenge of a changing academic landscape:

Photo of Kristin Woodward
Kristin Woodward, OAER Expert and Teaching & Learning Team Lead. Photo by Christina DeSpears.